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Assistant Store Manager

I.R.E

Key Facts

Remote From: 
New York (USA)
Category:  Store Manager
Full time
Mid-level (2-5 years)
English

Other Skills

  • •
    Customer Service
  • •
    Sales
  • •
    Leadership
  • •
    Record Keeping
  • •
    Microsoft Office
  • •
    Training And Development
  • •
    Communication
  • •
    Multitasking
  • •
    Team Management
  • •
    Time Management
  • •
    Organizational Skills
  • •
    Self-Motivation
  • •
    Problem Solving

Roles & Responsibilities

  • Bachelor's degree or equivalent experience preferred
  • 2–4 years of retail experience, including a supervisory role
  • Strong leadership, communication, and organizational skills
  • Proficiency in POS systems and basic MS Office

Requirements:

  • Assist in managing day-to-day store operations, ensuring smooth functioning, policy compliance, safety standards, inventory control, stock replenishment, and loss prevention.
  • Support achievement of sales targets and KPIs by monitoring sales trends and contributing to promotions, displays, and merchandising planning.
  • Support hiring, training, scheduling, and performance management; motivate and guide staff; act as Store Manager in their absence.
  • Deliver exceptional customer service, handle complaints professionally, and build strong customer relationships to encourage repeat business.

Job description

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, driving sales performance, managing staff, and ensuring excellent customer service. This role plays a key part in achieving sales targets, maintaining operational standards, and creating a positive shopping experience.

Key Responsibilities

Store Operations

  • Assist in managing day-to-day store operations to ensure smooth and efficient functioning
  • Ensure compliance with company policies, procedures, and safety standards
  • Support inventory control, stock replenishment, and loss prevention activities

Sales & Performance

  • Support achievement of sales targets and KPIs
  • Monitor sales trends and suggest improvement strategies
  • Assist in planning promotions, displays, and merchandising activities

Team Management

  • Support hiring, training, scheduling, and performance management of store staff
  • Motivate and guide team members to deliver high-quality service
  • Act as Store Manager in their absence

Customer Experience

  • Ensure exceptional customer service standards are maintained
  • Handle customer complaints and resolve issues professionally
  • Build strong customer relationships to encourage repeat business

Reporting & Administration

  • Assist with daily, weekly, and monthly sales reports
  • Support cash handling, POS operations, and end-of-day reconciliation
  • Maintain accurate records and documentation

Requirements & Qualifications

  • Bachelors degree or equivalent experience preferred
  • 2–4 years of retail experience, including a supervisory role
  • Strong leadership, communication, and organizational skills
  • Ability to multitask in a fast-paced environment
  • Proficiency in POS systems and basic MS Office

Key Skills

  • Leadership & Team Coordination
  • Sales & Customer Service
  • Inventory & Stock Management
  • Problem-Solving
  • Time Management

What We Offer

  • Competitive salary and incentives
  • Career growth opportunities
  • Training and development programs
  • Supportive and dynamic work environment
Ready to apply?
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