Manager, Key Account

Job Title:    Key Account Manager – PT Programs & Global Reference Labs

Reports To:    VP, Sales & Marketing

Position Location:    Remote

FLSA Status (Exempt/Non-Exempt):    Exempt

Position Summary:

The Key Account Manager, PT Programs, is responsible for growing and managing ZeptoMetrix’s Proficiency Testing (PT) business across key strategic accounts and distributors. This role focuses on strengthening customer relationships, expanding market share, and collaborating cross-functionally to achieve sales and business goals. The position requires strong communication skills, business acumen, and an understanding of the clinical diagnostics market

Key Responsibilities:

•    Serve as the primary point of contact for ZeptoMetrix’s PT programs across key accounts and strategic reference laboratory accounts.

•    Drive sales growth by identifying and developing new business opportunities with hospitals, laboratories, and reference facilities.

•    Develop account-specific strategies to retain and expand relationships with existing customers.

•    Manage key partnerships, ensuring alignment with sales goals, pricing strategy, and product positioning.

•    Collaborate with internal teams, including marketing, customer service, and operations, to ensure high customer satisfaction and smooth execution of orders.

•    Provide voice-of-customer feedback to inform product enhancements and new product development.

•    Monitor market trends, competitor activities, and emerging opportunities in proficiency testing and global reference accounts.

•    Prepare and deliver detailed account reports, forecasts, and updates to senior leadership.

•    Represent ZeptoMetrix at conferences, trade shows, and customer meetings to promote products and strengthen brand presence.

•    Demonstrate the ability to deliver results within deadlines and manage multiple priorities effectively.

•    Perform other related duties as assigned.

Education:

•    Bachelor’s degree in Life Sciences, Molecular Biology, Medical Technology, Business, or related field required

•    Advanced degree (MS, MBA, MLS/CLS) preferred

Experience:

•    5-7 years of successful account management or sales experience in the IVD, diagnostic, clinical laboratory, or life sciences industry

Minimum Requirements/Qualifications:

•    Proven experience in contract review, negotiation, and management

•    Demonstrated track record of managing complex, multi-stakeholder accounts with revenue responsibility of $2M+

•    Experience working with proficiency testing organizations (CAP, API, state PT programs) strongly preferred

•    Experience working with strategic reference laboratories (Quest, LabCorp, etc) strongly preferred

•    Proven experience in contract review, negotiation, and management

•    Knowledge of molecular diagnostics, quality control testing, and clinical laboratory operations

•    Strong understanding of molecular diagnostic technologies (e.g., PCR, qPCR, NGS), serological assays, and antigen testing platforms).

•    Familiarity with PT requirements and CLIA/CAP regulations

•    Knowledge of infectious disease testing (e.g., in the respiratory, GI, women's health, bloodstream infections, etc. spaces) and quality control methodologies

•    Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints

•    Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization

•    Strong work ethic and an ability to excel within a rapidly changing and growing organization

•    Up to 50% global travel required.

Compensation & Benefits:

•    Salary Range: $130,000 - $150,000, depending on location, experience, and qualifications.

•    Sales Incentive Plan: 30%-40%

•    Benefits coverage begins day one, including the following:

•    Medical, Dental, Vision Insurance

•    Disability Insurance

•    Life Insurance

•    401(k) company match

•    Paid Time Off (15 days annually)

•    Paid Holiday time (10 company-designated days)

•    Tuition Assistance

•    Additional benefits available with company package