Senior Configuration/Change Enablement Specialist

Location: Remote – Available across U.S. and Puerto Rico

Clearance Level: Public Trust (ADP/IT-II); Tier 3 Investigation (NACLC)
Citizenship: U.S. Citizenship required

Summary

We are seeking candidates for a potential opportunity as Senior Configuration/Change Enablement Specialist to lead and mature configuration management strategies across a complex federal IT environment. This position provides subject matter expertise in CM policy, CI lifecycle oversight, change governance, and audit management in support of enterprise-scale operations within the Defense Health Agency.

Key Responsibilities

• Develop and institutionalize enterprise CM policies, plans, procedures, and templates.

• Lead CM audits and define corrective action strategies to address discrepancies.

• Serve as SME for Infrastructure CM, working with asset, cybersecurity, and KM teams.

• Identify and manage infrastructure CI relationships, baselines, and traceability.

• Maintain CI attributes, dependency mapping, and relationship records in CMDB.

• Analyze change ticket data to create dashboards and executive briefings.

• Review foundational CM documents (CM Plans, SOPs, Charters) for accuracy and completeness.

• Facilitate CAB meetings and document outcomes, agendas, and action items.

• Mentor and train junior CM staff and stakeholders on policy, process, and reporting.

Preferred Tools & Technologies

• ServiceNow, BMC Remedy, or similar ITSM/CMDB platforms

• Microsoft Office Suite, Visio, Power BI

• ITIL or ISO CM frameworks

• Configuration audit tools and metrics dashboards

Minimum Qualifications

• 5–7 years of experience in Configuration Management and Change Enablement.

• Proven expertise in CM policy development, audit execution, and enterprise CI management.

• Ability to communicate complex technical requirements to diverse audiences.

• Ability to obtain and maintain a Tier 3 Public Trust clearance.

Education & Certifications

• Required (Foundational – one of the following):

  • Bachelor’s degree in IT / Cybersecurity / Data Science / IS / CS (ABET or CAE accredited),

  • OR CISSP / Security+.

• Required (CE – one of the following):

  • Microsoft Project,

  • OR Microsoft Azure DevOps Solutions.

Why Join Us?

Apply today and lead the charge in enterprise IT configuration and change governance that impacts global mission readiness.

📩 Your expertise will help ensure secure, efficient, and compliant operations across the Defense Health Agency’s global enterprise.

Please Note: This position is contingent upon contract award. Candidates selected will be notified once the award has been confirmed.