Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Customer Success Management Account Management Microsoft Dynamics CRM Client Services KPI Reporting Customer Complaint Resolution Contract Management Customer Development Cross-Functional Collaboration Customer Centricity

Other Skills

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Record Keeping
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Communication
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Multitasking
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Time Management
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Social Skills
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Problem Solving

Roles & Responsibilities

Minimum 1 year of experience in client success, customer support, or similar roles
Experience working with B2B or B2C clients
Background in finance or banking industry
Fluent English (written and spoken), upper-intermediate level (B2)

Requirements:

Coordinate onboarding of new clients and ensure a smooth start
Maintain daily communication with clients and respond to requests promptly
Resolve client issues and ensure high satisfaction levels
Identify upselling opportunities and support growth initiatives

Gegidze

Management Consulting

About Gegidze

We are from Georgia, the country in Eastern Europe, surrounded by the high mountains of Caucasus and inhabited by the world's most creative, passionate, and hardworking nation. Oh, by the way, we are also the emerging digital hub of the world. Since 2017 we at Gegidze • გეგიძე have been delivering success to our clients across Europe in design, digital marketing & tech. We help them to innovate and outperform in the modern world. [Competences] - Staff Augmentation - Business development - Digital Marketing - Design & Production [Vision] Creative problem-solving for designing and developing great brands [Mission] Build meaningful long-term partnerships and deliver the best experience of digital services. [Our DNA] Strategic thinkers • We deliver solutions through the well-built flow of thoughts, starting from the ideation, followed by research, analyzes, testing, and finishing with the final product creation Human-centric • We believe that the only true value of the brand is & always will be human capital. Therefore we assemble our team only with top talents, who are passionate about what they do, with a clear vision and a spectacular attitude to the creation process. Self-developing • We believe in non-stop progress, pursue a constant program of self-improvement, an endless journey into new fields of knowledge and learning

Company type: Startup

Industry: Management Consulting

Founded: 2018

Company size: 51 - 200

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Job description

This is a remote position.

We are currently seeking a motivated Client Success Manager to join our dynamic team to manage relationships with new and existing clients, ensuring smooth onboarding, strong communication, and long-term satisfaction.

This role involves daily client interaction, coordination with internal teams, and identifying opportunities for growth and upselling.

This is an exciting opportunity to contribute to a fast-growing agency dedicated to bridging exceptional talent with leading companies.

Your Duties:

As a Client Success Manager, you will be responsible for:

Coordinate onboarding of new clients and ensure a smooth start
Maintain daily communication with clients and respond to requests promptly
Resolve client issues and ensure high satisfaction levels
Identify upselling opportunities and support growth initiatives
Collaborate with the sales team to support deal progression
Assist in preparing and finalizing client contracts
Maintain accurate records in CRM systems
Ensure timely responses to client communication (within SLA)
Coordinate with internal teams (operations, finance, recruitment)
Track and report on client performance, feedback, and retention

Requirements

Minimum 1 year of experience in client success, customer support, or similar roles
Experience working with B2B or B2C clients
Background in finance or banking industry is required
Fluent English (written and spoken)
Strong communication and interpersonal skills
Ability to manage multiple clients and tasks simultaneously
Familiarity with CRM systems
Problem-solving mindset and customer-focused approach
English language upper intermediate (B2) is a must.