6-10 years experience with the Problem Management module in ServiceNow and basic SharePoint workflow functionality.
Proficiency in Excel and ServiceNow reporting.
Strong verbal and written communication skills with demonstrated stakeholder management.
Bachelor's degree or equivalent experience; willingness to take technical responsibility and train/assist stakeholders as needed.
Requirements:
Support Operations Risk Management by understanding processes and ensuring tasks are systematically recorded and tracked.
Manage Problem Management in ServiceNow, including follow-ups and ensuring completion within set timeframes.
Prepare reports, summarize findings, and highlight issues as they arise; communicate results to stakeholders.
Work independently in a global virtual team; provide training/assistance on technical or process queries and perform basic troubleshooting in SharePoint and ServiceNow as needed.
Job description
Essential Job Functions
Understanding of Operations Risk Management
• 6-10 years experience with Problem Management module in ServiceNow & basic SharePoint workflow functionality
• Skilled in Excel and ServiceNow reporting
• Attention to detail
• Stakeholder management skills
• Strong communication skills - verbal and written
• Follows direction and is open to learn about Risk Management process
• Ability to regular follow-ups to ensure the task assigned is systemically recorded and followed through the completion, within the timeframe set
• Prepare reports, summarize and highlight issues as they arise
• Independent worker with ability to work virtually in a global team, both productively and effectively
Basic Qualifications Bachelor's degree or equivalent combination of education and experience
Other Qualifications
Ability to provide training/assistance to stakeholders on technical or process queries as needed
• Willingness to complete basic troubleshooting of issues with tooling execution (in SharePoint and ServiceNow)
• Readiness to take technical responsibility and accountability for work performed and decisions taken
