Key Facts

Remote From:

Full time

Entry-level / graduate

German, English

Hard Skills

Customer Relationship Management User Feedback Cross-Functional Collaboration Issue Management Product Knowledge Customer Experience Improvement

Other Skills

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Record Keeping
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Customer Service
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Basic Internet Skills
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Professionalism
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Communication
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Social Skills
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Empathy
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Willingness To Learn

Roles & Responsibilities

Fluency in German and English (written and verbal)
Excellent communication and interpersonal skills
Strong customer service orientation with a focus on client satisfaction
Ability to work independently in a remote environment with a proactive attitude and willingness to learn

Requirements:

Provide exceptional customer service to German-speaking clients via phone, email, and chat
Manage inquiries and concerns promptly and professionally; document client interactions and maintain accurate records
Collaborate with cross-functional teams to resolve complex issues and offer product knowledge to enhance client understanding
Gather client feedback to identify areas for service improvement and participate in ongoing training to enhance skills

Job description

Mercier Consultancy is seeking a German Speaking Customer Care Specialist to join our team in a remote capacity from Greece! In this vital role, you will be responsible for delivering outstanding customer support to our German-speaking clients. Your ability to communicate effectively in German will allow you to address inquiries, provide solutions, and enhance the overall customer experience.

As a Customer Care Specialist, you will be an essential point of contact for clients, handling their questions and concerns with professionalism and empathy. We value a customer-centric approach and offer comprehensive training to ensure you have the tools and knowledge necessary to succeed in this role. Join us in making a positive impact on our clients' experiences while enjoying the flexibility of remote work!

Responsibilities

Provide exceptional customer service to German-speaking clients via phone, email, and chat
Manage inquiries and concerns promptly and professionally
Document client interactions and maintain accurate records in our systems
Collaborate with cross-functional teams to resolve complex issues
Offer advice and product knowledge to enhance client understanding
Gather client feedback to identify areas for service improvement
Participate in ongoing training to continuously enhance your skills

Requirements

Fluency in German and English, both written and verbal
Excellent communication and interpersonal skills
Strong customer service orientation with a focus on client satisfaction
A proactive attitude and willingness to learn
Ability to work independently in a remote environment
Previous experience in customer care or a related field is preferred but not mandatory
Basic computer skills and familiarity with customer support software

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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