Key Facts

Remote From:

Full time

Entry-level / graduate

German, English

Hard Skills

Customer Relationship Management Microsoft Dynamics CRM Industry Analysis Customer Analysis Cross-Functional Collaboration Product Knowledge Customer Centricity

Other Skills

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Record Keeping
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Customer Service
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Communication
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Relationship Building
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Time Management
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in German and English, both written and verbal
Strong customer service skills with a focus on client satisfaction
Excellent communication and interpersonal skills
Ability to work independently and efficiently in a remote setting

Requirements:

Provide outstanding support to German-speaking clients via phone, email, and chat
Understand client needs and offer tailored solutions for their inquiries
Develop and maintain relationships with clients to ensure satisfaction
Document all interactions and keep accurate records in our database

Job description

Mercier Consultancy is excited to offer a fantastic opportunity for a German Speaking Client Representative, working remotely from Greece. In this role, you will serve as a vital link between our German-speaking clients and our team, ensuring that their needs are understood and effectively addressed. This position is perfect for individuals who are passionate about customer service and eager to make a difference.

Your German language skills will enable you to communicate effectively with clients, providing them with the assistance they require and guiding them through our services. As part of our commitment to excellence, you will play a key role in delivering high-quality support, handling inquiries, and building long-lasting relationships with clients from the comfort of your home.

Responsibilities

Provide outstanding support to German-speaking clients via phone, email, and chat
Understand client needs and offer tailored solutions for their inquiries
Develop and maintain relationships with clients to ensure satisfaction
Document all interactions and keep accurate records in our database
Work closely with internal teams to resolve client issues and improve service delivery
Gather and analyze client feedback to inform improvements in services
Stay updated on product knowledge and industry trends to provide informed support

Requirements

Fluency in German and English, both written and verbal
Strong customer service skills with a focus on client satisfaction
Excellent communication and interpersonal skills
Ability to work independently and efficiently in a remote setting
Problem-solving mindset with attention to detail
Experience in a customer support role is advantageous but not mandatory
Proficient in using customer relationship management (CRM) systems and other relevant software

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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