Key Facts

Remote From:

Fixed term

Entry-level / graduate

Hard Skills

Customer Success Management System Configuration Customer Engagement Content Creation Escalation Management Account Management Customer Interaction Management Project Management Content Creation Google Workspace QuickTime Force.Com Camtasia Studio Property Ownership

Other Skills

•
Team Effectiveness
•
Friendliness
•
Communication
•
Multitasking
•
Time Management
•
Quick Learning
•
Detail Oriented
•
Empathy

Allego

About Allego

Allego provides a complete sales enablement platform with patented technology that ensures sellers have the skills, knowledge, and content they need to engage buyers in a hybrid world. In place of traditional training and content enablement tactics, which are rapidly outdated and often ineffective, Allego empowers reps with the activated content they need to close deals faster, and the personalized coaching and learning they require for continuous improvement – and it all happens in the flow of their daily work. More than 750,000 professionals are using Allego every day to revolutionize the way they manage seller and buyer content, train and upskill teams, and collaborate with buyers digitally. To learn more about Allego and how it can help you win with your sellers and buyers, please visit Allego.com.

Company type: SME

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

This is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.

Allego’s Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting deadlines.

Are you a curious and passionate professional? Are you quick to learn and enjoy being challenged? Do you love helping customers? Are you excited by the potential to be part of building something great?

If you are, then we want to meet you!

What you’ll do if you join the Allego Customer Success team…

Work in partnership with Directors to support post implementation support
Provide customer support via email and Zoom
Act as a knowledge expert for the Allego platform
Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement sa well as supplemental content creation and transformation
Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems
Host live office hours training sessions for new and existing customers
Manage and track customer interactions via Salesforce.com and ChurnZero

Requirements

1-2 years professional experience in customer service, client relations and/or account management desired
Ability to work well and contribute independently as well as in a team environment
Ability to manage both long-term projects and short-term tasks effectively
Extremely responsive to customers, and demonstrates a high level of urgency and ownership of helping to resolve issues
Highly detail-oriented and quality driven
Mobile savvy with knowledge of Google Workspace suite with Camtasia and QuickTime a plus
Saleforce.com experience a plus
ChurnZero experience a plus

Compensation range:

COP 34,000,000 – COP 48,000,000 per year

Benefits

This position is being hired as an independent contractor role through Remote, our global employment partner. As a contractor based in Colombia, you’ll operate under a service agreement rather than an employment contract, while still receiving Remote’s standard contractor benefits such as secure payments and access to benefits packages, including health benefits. This setup allows you to work fully remotely while collaborating closely with our team.

Ready to apply?

APPLY

Share ·