Key Facts

Remote From:

Greece

Category: Client Service Specialist (Customer Care)

Full time

Entry-level / graduate

English, Swedish

Hard Skills

Client Services Customer Relationship Management Cross-Selling Upselling Microsoft Dynamics CRM Issue Management Product Knowledge Sales Management Industry Trend Analysis Customer Centricity

Other Skills

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Customer Service
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Computer Literacy
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Multitasking
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Time Management
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Teamwork
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Communication
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Relationship Building
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Swedish and English (written and spoken)
Experience in client relations, customer support, or a similar role
Strong communication and interpersonal skills with a client-focused mentality
Familiarity with CRM software and standard computer applications

Requirements:

Communicate with Swedish-speaking clients via phone, email, and live chat to build and maintain relationships
Address inquiries about products and services with tailored assistance and resolve client issues to ensure high satisfaction
Record all client interactions in the CRM system for thorough tracking and follow-up
Identify upselling or cross-selling opportunities and collaborate with the team to optimize service delivery

Job description

Patrique Mercier Recruitment FR is delighted to unveil a vacancy for a Swedish Speaking Client Relations Specialist. This position is perfect for individuals who excel in building client relationships and delivering top-tier support to Swedish-speaking customers in a vibrant work atmosphere.

Responsibilities

Communicate with Swedish-speaking clients through various channels, including phone, email, and live chat, to foster and sustain positive relationships.
Address inquiries about products and services while offering tailored assistance.
Efficiently manage and resolve client issues to maintain a high level of customer satisfaction.
Record all client interactions in the CRM system for thorough tracking and follow-up.
Collaborate with team members to enhance service delivery and optimize client relations.
Identify and pursue opportunities for upselling or cross-selling services to meet client needs.
Stay informed about company offerings and industry trends to effectively inform clients.

Requirements

Fluency in Swedish and English, both written and spoken.
Experience in client relations, customer support, or a comparable role is a plus.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities with a client-focused mentality.
Capability to multitask and prioritize effectively in a dynamic environment.
Familiarity with CRM software and standard computer applications.
A genuine passion for building relationships and delivering exceptional client service.

Benefits