Italian Speaking Customer Support for Online Streaming Service -Remote in Greece

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with exciting career opportunities. We are currently looking for an Italian Speaking Customer Support Representative for an Online Streaming Service. This role is ideal for individuals who have a passion for entertainment and enjoy helping customers optimize their viewing experiences.

Responsibilities

• Provide exceptional customer support to Italian-speaking clients regarding the online streaming platform via phone, email, and chat.
• Assist customers with inquiries about account management, subscription plans, content availability, and troubleshooting.
• Handle complaints and technical issues with professionalism and efficiency to ensure customer satisfaction.
• Document customer interactions accurately and follow up on unresolved issues as needed.
• Collaborate with technical teams to resolve complex problems and enhance service quality.
• Stay informed about new content releases and platform features to provide knowledgeable recommendations.
• Gather customer feedback to contribute to continuous improvement initiatives.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, particularly in the entertainment or tech industry.
• Strong interpersonal skills with a focus on providing excellent customer experiences.
• Ability to explain technical concepts clearly to customers in a user-friendly manner.
• Proficient in customer support software and Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Flexibility to work varied hours, including weekends and holidays as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks