Key Facts

Remote From:

Full time

Entry-level / graduate

English, Italian

Hard Skills

Booking (Trades) Stakeholder Communications Issue Management Sales Management Microsoft Dynamics CRM Customer Centricity

Other Skills

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Customer Service
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Multitasking
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Organizational Skills
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Detail Oriented
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Professionalism
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Communication
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Social Skills
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Willingness To Learn

Roles & Responsibilities

Fluency in Italian and English (written and spoken)
Experience in customer support or the travel industry
Strong communication and interpersonal skills with a customer-first mentality
Excellent organizational skills and attention to detail

Requirements:

Provide comprehensive support to Italian-speaking clients regarding travel inquiries and bookings via phone, email, and chat
Assist clients with changes to travel plans, including modifications to flights, accommodations, and itineraries
Collaborate with travel agencies, airlines, and hotels to resolve client issues and ensure smooth operations
Document client interactions accurately in the CRM system for efficient follow-up and service improvements

Job description

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for an Italian Speaking Travel Support Specialist. This role is perfect for individuals who are passionate about travel and dedicated to providing exceptional support to clients. As a Travel Support Specialist, you will assist clients in managing their travel arrangements, ensuring a seamless and enjoyable experience.

Responsibilities

Provide comprehensive support to Italian-speaking clients regarding their travel inquiries and bookings via phone, email, and chat.
Assist clients with changes to their travel plans, including modifications to flights, accommodations, and itineraries.
Collaborate with travel agencies, airlines, and hotels to resolve client issues and ensure smooth operations.
Offer advice and up-to-date information about travel regulations, destinations, and available services.
Document client interactions accurately in the CRM system for efficient follow-up and service improvements.
Maintain a high level of professionalism and customer service throughout every client interaction.
Continuously learn about the travel industry and enhance your product knowledge to provide better support.

Requirements

Fluency in Italian and English, both written and spoken.
Previous experience in customer support or the travel industry is highly desirable.
Strong communication and interpersonal skills with a customer-first mentality.
Excellent organizational skills and attention to detail.
Ability to handle a variety of tasks and queries in a fast-paced environment.
Familiarity with travel booking and CRM systems is a plus.
A genuine passion for travel and providing outstanding client service.

Benefits