Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Application Streaming Hardware Support Cross-Functional Collaboration Account Management Escalation Management User Feedback Microsoft Dynamics CRM Customer Centricity

Other Skills

•
Communication
•
Problem Solving
•
Analytical Skills

Roles & Responsibilities

Fluency in Norwegian and English, both written and spoken
Experience in customer support or technical assistance, particularly in the streaming or entertainment sector
Understanding of streaming technologies and user interaction patterns
Ability to work independently in a fast-paced and dynamic environment

Requirements:

Provide exceptional customer support to Norwegian-speaking users through email, live chat, and phone, addressing inquiries related to the streaming service.
Troubleshoot a variety of technical issues regarding account setup, streaming performance, and content availability.
Document all customer interactions and resolutions accurately in the CRM system.
Collaborate with cross-functional teams to communicate user feedback and suggest potential enhancements to the service.

Job description

Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Streaming Platform Support Representative to join our dedicated support team. In this role, you will be instrumental in assisting Norwegian-speaking users with their inquiries and ensuring they have a seamless experience while using our streaming platform. If you have a passion for customer service and technology, we want to talk to you!

Responsibilities

Provide exceptional customer support to Norwegian-speaking users through email, live chat, and phone, addressing inquiries related to the streaming service.
Troubleshoot a variety of technical issues regarding account setup, streaming performance, and content availability.
Guide users on platform features and functionalities, enhancing their overall streaming experience.
Document all customer interactions and resolutions accurately in the CRM system.
Collaborate with cross-functional teams to communicate user feedback and suggest potential enhancements to the service.
Stay informed about updates to the streaming platform and industry trends to provide informed support.
Conduct follow-ups to ensure user satisfaction and resolve any remaining concerns.

Requirements

Fluency in Norwegian and English, both written and spoken.
Previous experience in customer support or technical assistance, particularly in the streaming or entertainment sector.
Understanding of streaming technologies and user interaction patterns.
Strong analytical skills and effective problem-solving abilities.
Exceptional communication skills focused on delivering high levels of customer satisfaction.
Knowledge of CRM systems or support ticketing tools is preferred.
Ability to work independently in a fast-paced and dynamic environment.

Benefits