Key Facts

Remote From:

Full time

Entry-level / graduate

English, Spanish

Hard Skills

Content Creation Community Development Planning Civic Engagement Safety Standards Policy Enforcement Community Development Planning Continuous Training

Other Skills

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Incident Reporting
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Calmness Under Pressure
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Accountability
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Adaptability
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Teamwork
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Detail Oriented
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

Fluency in Spanish and English with strong written and verbal communication skills
Prior experience in online moderation or community management
Strong familiarity with gaming culture and community dynamics
Excellent problem-solving abilities with a calm approach to challenging situations

Requirements:

Monitor in-game chat and player interactions to enforce community guidelines and safety protocols
Promote a respectful and inclusive atmosphere by engaging with players and addressing issues
Identify and address inappropriate behavior quickly, escalating as necessary and maintaining records of moderation actions
Collaborate with teams and participate in ongoing training to enhance player experience and stay current on moderation tools

Job description

Patrique Mercier Recruitment FR is on the lookout for a passionate Spanish Speaking Game Chat Moderator to join our vibrant team in fostering a safe and enjoyable environment for our online gaming community. As a Game Chat Moderator, you will be instrumental in monitoring player interactions, encouraging positive communication, and upholding community standards.

Responsibilities

Monitor in-game chat and player interactions to ensure adherence to community guidelines and safety protocols.
Promote a respectful and inclusive atmosphere by engaging actively with players.
Identify and swiftly address inappropriate behavior and content, escalating issues as necessary.
Provide support and assistance to players regarding chat moderation policies and practices.
Keep accurate records of moderation actions taken and report any significant incidents.
Collaborate with various teams to enhance player experience and community engagement.
Participate in ongoing training to remain current on moderation tools and techniques.

Requirements

Fluency in Spanish and English, with outstanding written and verbal communication skills.
Prior experience in online moderation, community management, or similar roles is desirable.
Strong familiarity with gaming culture and community dynamics.
Excellent problem-solving abilities, with a calm approach to challenging situations.
Detail-oriented and accountable in moderating online content.
Willingness to work flexible hours, including evenings and weekends.
A strong enthusiasm for gaming and a commitment to enhancing the user experience in online communities.

Benefits