Key Facts

Remote From:

Full time

14 - 14K yearly

English, Spanish

Hard Skills

Incident Management User Feedback Cross-Functional Collaboration Customer Complaint Resolution Customer Experience Improvement Customer Requirements Analysis Support Engineering Customer Centricity

Other Skills

•
Customer Service
•
Record Keeping
•
Customer Service
•
Professionalism
•
Communication
•
Time Management
•
Proactivity
•
Risk Mindset
•
Problem Solving

Roles & Responsibilities

Native or near-native Spanish speaker
B2-level English
High school diploma or completed vocational training
Previous experience in customer service (preferred) and strong communication skills

Requirements:

Identify and assess customers' needs; provide accurate information using appropriate tools
Keep records of customer interactions, comments and complaints
Communicate promptly and professionally with customers via email, phone and webchat
Ensure timely resolution of incidents to meet defined service level targets

Job description

On behalf of our client, we are seeking a Spanish-speaking Customer Service Representative to join their dynamic team, with the flexibility to work from home in Serbia. If you are a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer support, this is a fantastic opportunity to grow your career in an international environment!

Responsibilities

Identify and assess customers’ needs
Provide accurate, valid and complete information by using the right methods and tools
Meet personal/customer service team targets
Keep records of customer interactions, comments and complaints
Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
Enhance customer experience by gathering customer feedback and share with the Product teams

Requirements