Key Facts

Remote From:

Full time

German, English

Hard Skills

Help Desk Support Web Applications Policy Enforcement Shift Scheduling Customer Relationship Management Property Ownership Customer Centricity

Other Skills

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Troubleshooting (Problem Solving)
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Smartphone Operation
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Microsoft Office
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Professionalism
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Communication
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Active Listening
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Empathy
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Problem Solving

Roles & Responsibilities

Native or near-native German language proficiency (C1) in speaking and writing
Fluent English (B2) in speaking and writing
Excellent communication, troubleshooting and problem-solving skills with basic technical literacy (smartphones, internet applications, MS Office)
Ability to work in rotational 24/7 shifts (including night shifts) and hold an EU passport (willingness to relocate to Athens)

Requirements:

Provide outstanding customer service and technical support to luxury vehicle users regarding digital services through channels such as inbound calls, chats, and emails
Build customer trust through empathetic, personalized conversations
Strive for first contact resolution and take true ownership of customer needs and issues
Offer support and solutions in accordance with the company’s customer service policies

Job description

Are you ready to join the German Customer Support Team of the world's largest company in the automotive industry, VW, which develops, manufactures, distributes and sells premium and luxury cars and vans?

We are looking for fluent German speakers, eager to work in Greece for the automotive leader!

Responsibilities

Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails)
Build customer trust through empathetic personalized conversations
Strive for first call resolution and taking true ownership of customer needs and issues
Engage with clients in a friendly and professional manner, while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Maintain high level of customer support and customer satisfaction, keeping a customer relationship database

Requirements

A qualified candidate for this role needs to have:

Native/near-native level of German (minimum level C1, oral and written)
Fluent level of English (minimum level B2, oral and written)
Excellent communication skills and good troubleshooting and problem-solving skills
Basic technical skills (e.g.use of smartphones and internet applications, MS Office etc)
Ability to work in shifts (the department operates 24/7 so you will need to work in rotational shifts. Around 5 days per month will be night shifts, the rest will be split throughout the day)
Ability to work remotely from home
EU Passport
Relocation to Athens

Benefits