Key Facts

Remote From:

Full time

1 - 2K yearly

German, English

Hard Skills

Escalation Procedures Inbound Calls Medical Devices Data Security Data Quality Customer Inquiries Customer Data Management Help Desk Support

Other Skills

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Customer Service
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Troubleshooting (Problem Solving)
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Communication
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Adaptability
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Active Listening
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Multitasking
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Time Management
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Teamwork
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Detail Oriented
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Goal-Oriented
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Prioritization
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Self-Motivation

Roles & Responsibilities

C2 level in German
B1-B2 level English skills
Strong phone contact handling and active listening skills
Ability to multitask, prioritize and manage time effectively

Requirements:

Comply with the company's policies and procedures to meet business requirements
Answer inbound calls and emails within guidelines/goals
Be responsible for addressing all customer inquiries, ensuring the highest level of service
Maintain accuracy and security of customer information on the database

Job description

Do you speak German? Do you want to work for one of the biggest pharmaceutical companies? Do you want to work 100% remotely from all over Greece?

Then we want you to work for one of the greatest companies in the pharmaceutical industry! On behalf of our client we are looking for a talented & communicative Customer Service Agent to join a dynamic and human oriented team, to assist them daily on issues with their medical devices!

Responsibilities:

Comply with the company’s policies and procedures to meet business requirements
Answer inbound calls and emails within guidelines/goals
Be responsible for dealing with all customer enquiries ensuring the highest level of service
Maintain accuracy and security of customer information on the database
Provide friendly and efficient service to the worldwide community
Identify and escalate issues appropriately
Monitor and control numerous concurrent tasks
Proactively and independently work to meet targets and goals

Requirements

C2 level in German
B1-B2 level English skills
Strong phone contact handling and active listening skills
Ability to multitask, prioritize and manage time effectively
Adaptive skills and team spirit
Previous customer support experience in a relevant role will be considered an advantage

Benefits