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XTN-8899697 | CALL CENTER TECHNICIAN

KMC Solutions

Key Facts

Remote From: 
Philippines
Full time
Mid-level (2-5 years)

Other Skills

  • •
    Troubleshooting (Problem Solving)
  • •
    Teamwork

Roles & Responsibilities

  • Bachelor's degree in IT, Computer Science, or related field
  • At least 2 years of remote IT support/service desk experience
  • Ability to work independently in a fully remote role (aligned to PST)
  • Familiarity with ITIL service delivery and escalation workflows

Requirements:

  • Serve as the first point of contact for IT support and provide remote troubleshooting for hardware, software, network, POS, and MNSP issues
  • Coordinate with field technicians and vendors to ensure timely resolution of IT incidents
  • Provide troubleshooting and technical assistance for hardware, software, and network issues in a fully remote environment
  • Operate within ITIL service delivery and escalation workflows to manage incidents and requests

Job description

The Call Center Technician serves as the first point of contact for IT support, providing remote troubleshooting for hardware, software, network, POS, and MNSP issues, while coordinating with technicians and vendors to ensure timely resolution.

  • Health Insurance/HMO 
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

 

  • The Call Center Technician acts as the first point of contact for IT support across H&S Energy Group.
  • Operating remotely, the role provides troubleshooting and technical assistance for hardware, software, and network issues—including POS systems and MNSP-related disruptions—while coordinating with field technicians and vendors to ensure timely resolutions.
  • Bachelor’s degree in IT, Computer Science, or related field
  • At least 2 years of remote IT support/service desk experience.
  • Ability to work independently in a fully remote role (aligned to PST)
  • Knows how to work in a team environment
  • Familiarity with ITIL service delivery and escalation workflows.
  • Preferred: knowledge of POS, MNSP, and fuel management systems.
  • Skills in MDM and RMM tools.
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