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XTN-952B910 | CLIENT SUPPORT ASSOCIATE

KMC Solutions

Key Facts

Remote From: 
Oregon (USA)
Full time
Junior (1-2 years)

Other Skills

  • •
    Communication
  • •
    Teamwork
  • •
    Strong Work Ethic
  • •
    Detail Oriented
  • •
    Problem Solving

Roles & Responsibilities

  • 1 to 2 years of relevant client support experience
  • VDO and VMS
  • Preferably with experience with RTSP, SMTP, HTTP

Requirements:

  • Provide prompt, accurate, and friendly customer service
  • Respond to customer and vendor inquiries via Text, Call, Tickets, and emails
  • Handle escalated customer support concerns
  • Work cross-functionally to solve customer issues from billing to technical

Job description

At Actuate, the Client Support Associate’s (CSA) primary objective is to delight customers by delivering best in class customer experience and consistency across all customer engagements. As a member of the Go-To-Market (GTM)Team, the CSA is on the front lines of all of our client communications and engagement, thus this role is critical to the growth and success of Actuate. The CSA is an entry level individual contributor role reporting to the Client Support Manager.  

  • Work from home
  • HMO
  • Access to KMC sites

The CSA will also work closely with Account Management, Solutions Engineering, Data Science, Engineering, Product and Operations.   

Responsibilities: 

  • Provide prompt, accurate, and friendly customer service
  • Respond to customer and vendor inquiries Via Text, Call, Tickets, and emails
  • Handle escalated customer support concerns
  • Work cross functionally where appropriate to solve any and all customer issues from billing to technical, no area is off limits
  • When appropriate use a customer-focused, needs-based approach to educate and support our clients
  • Maintain a strong work ethic with a total commitment to delighting customers each day 
  • 1 to 2 years of relevant client support experience
  • VDO and VMS
  • Preferably with experience with RTSP, SMTP, HTTP,

 
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