Travel Business Head

Job Summary:

As the Travel Business Head, you will play a critical role in shaping the strategic direction and operational success of our travel portal. You will be responsible for driving revenue growth, optimizing customer conversion rates, and managing the P&L of the business. This role requires a balance of strategic vision and hands-on execution, with a focus on building strong client relationships and enhancing the overall user experience of the portal.

Outcomes:

1. Achieve Transaction Growth: Increase the travel portal's transaction volume within the first year through effective client acquisition and retention strategies.

Targets: Track and report monthly transaction volumes compared to the previous quarter. Increase transaction volume per client by 20% (quarter on quarter).

2. Enhance Conversion Rates: Improve the customer conversion rate through optimizing the booking funnel and enhancing user experience.

Targets: Analyse and track funnel metrics quarterly. Increase conversion rate per client by 20% (quarter on quarter).

3. Client Relationship Excellence: Secure and maintain all major client accounts in the first year, ensuring a high level of satisfaction and repeat business.

Targets: Need to achieve satisfaction > 90% score in the CSAT surveys post 6 month and post 12 months of the client.

4. P&L Management: Demonstrate effective budget management to ensure the business unit's profitability meets or exceeds targets

Targets: Achieve P&L and margin as per business plan projections.

5. Team Leadership: Build and mentor a high-performing team that aligns with Customer Capital’s values and business goals.

Targets: Build a team with the defined key roles within the first 6 months and achieve a team satisfaction score of 90% or higher.

Competencies:

1. Visionary Thinking: Ability to envisage and articulate a compelling future state for the product.

2. Industry Expertise: At least 8-10 years in the travel industry with significant B2C experience in flights and hotels.

3. Strategic Thinking: Ability to develop and execute growth strategies in a competitive market.

4. Client Management: Proven track record of acquiring and managing large client accounts, with a focus on building long-term relationships.

5. Operational Excellence: Skilled in managing complex operations and P&L.

6. Leadership: Strong leadership qualities, with the ability to inspire and develop a diverse team

Requirements

Experience & Background:

1. Travel Industry Expertise:

a. At least 8 years of experience working in or with an online B2C travel portal project.

b. Demonstrable knowledge about industry trends, key players, and customer preferences.

2. P&L Ownership:

a. Minimum of 4 years of experience in a P&L role, preferably within tech-driven environments or digital platforms

Benefits

Additional Details: -

• This is a full-time position. Days and hours of work are Monday to Friday for nine hours.

 Evening and weekend work may be required as job duties demand.

• May at times be required to work from home