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Customer Service Representative

Talent Shore

Key Facts

Remote From: 
Africa
Full time

Other Skills

  • •
    Customer Service
  • •
    Professionalism
  • •
    Communication
  • •
    Problem Solving

Requirements:

  • Solve problems for customers
  • Cross-sell and upsell products
  • Provide support via phone, email, chat
  • Process orders accurately
  • Track and report on KPIs

Job description

Customer Hero:


Be the friendly, helpful voice on the phone, email, or chat – solving problems and making someone’s day.


Cross-Selling and Upselling:


Spot opportunities to upsell or cross-sell – helping customers find exactly what they need and processing their orders accurately.


Phone Answering:


Provide prompt and courteous support, maintaining professionalism on every call.


Reporting on Daily KPIs:


Track and report on key performance indicators, ensuring targets are met and exceeded.
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