Relevant industry experience not essential but beneficial
Excellent communication skills, both verbal and written
Excellent customer communication skills over email
Ability to multitask and prioritize
Sound computer skills, particularly Outlook and Excel
Syrinx SP experience is advantageous
Requirements:
Manage and process various administrative tasks
Handle Support inbox
Address invoice queries
Manage suspensions
Handle damage and loss charges
Provide service reminders
Assist with depot support for PMR/New Hire contact
Liaise with customers regarding queries
Job description
Job Spec:
We are seeking a detail-oriented Admin/Support Specialist to join our team. This individual will play a vital role in managing the "after-sales" aspect, ensuring that post-sales processes are handled efficiently and effectively. By providing attention to detail, this role ensures a seamless administrative process and helps maintain strong, positive relationships with our clients.
Key Responsibilities:
Manage and process various administrative tasks related to:
Support & Admin:
Managing the Support inbox
Invoice queries – Core/Sales
Suspensions – Hire
Damage & Loss Charges
Service Reminders
Credits
Depot support for PMR/New Hire Contact
Managing the Specialist inbox
Invoice queries
Suspensions
Admin – POCs/PODs
Damage & Loss Charges
PO queries
Managing Suspension inbox
Suspension for holiday/goodwill
Queries
Liaison with Customer ref damage & Loss queries
Raise Off hires
Investigate hire issues
General Admin
Requirements
- Relevant industry experience not essential but beneficial
- Excellent communication skills, both verbal and written
- Excellent customer communication skills over email
- Ability to multitask and prioritize
- You are mature, upbeat and have a genuine interest in people.
- You are self-controlled, and a systematic and logical thinker
Software Knowledge and Proficiency:
- Sound computer skills, particularly Outlook and Excel
