XTN-6ADF859 | CUSTOMER SERVICE ASSISTANT - ONLINE

This is a remote position supporting our Australian head office. The successful candidate will assist with customer service, order processing, and administrative tasks across multiple systems. You will work closely with both our retail and wholesale teams to ensure all orders and inquiries are handled accurately and efficiently, with a strong focus on communication and attention to detail. 

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Handle inbound customer calls and email inquiries with professionalism and empathy
• Process customer sales orders, payments, and returns using NetSuite ERP
• Perform accurate data entry and reporting in Microsoft Excel
• Maintain customer and order records, ensuring accuracy and completeness 
• Support the team with general administrative tasks, filing, and documentation
• Coordinate with other departments to resolve order or stock-related issues
• Uphold company standards for service excellence and timely communication 

• Excellent command of English (written and spoken); clear and confident communicator
• Experience using NetSuite ERP (required)
• Proficiency in Microsoft Excel (VLOOKUP, formulas, pivot tables preferred)
• At least 2 years of experience in customer service, order management, or administrative support
• Strong attention to detail, accuracy, and organisational skills
• Ability to work effectively in a fast-paced, multitasking environment
• Reliable internet connection and a quiet workspace suitable for remote work
• Willing to work Australian business hours (7:00 AM – 4:00 PM PH time)