The Partner Services Center of Excellence (CoE) team operates at the intersection of Client’s Cloud Customer Care and partner delivery teams, driving partnership enablement and delivery excellence.
The team manages critical operational programs that support partner readiness, staffing enablement, and compliance in delivery execution.
Position Overview:
We are seeking a highly organized and process-driven Business Program Manager – Operations Strategy & Partner Delivery to support key operational and partner delivery initiatives.
This role will help ensure smooth program execution, compliance tracking, and communication alignment across partner teams, internal delivery teams, and client’s staffing operations.
The ideal candidate thrives in fast-paced, process-heavy, and cross-functional environments, balancing program management, data reporting, and stakeholder coordination with strong communication and analytical skills.
Key Responsibilities:
Support partner selection and management processes — including RFx preparation, data analysis, executive communications, and stakeholder coordination.
Perform root cause analysis and resolution of partner escalations.
Manage Flex and Subcontracting engagement models — tracking staffing requests and aligning candidate profiles to requirements.
Develop clear, visually compelling executive presentations that distill complex data into actionable insights.
Drive strategic partner delivery programs (e.g., Rapid Staffing) and related operational initiatives, ensuring smooth execution and communication.
Maintain process documentation, track deliverables, and ensure compliance with operational standards.
Oversee multiple workstreams including partner onboarding, vendor operations, and event deliverables.
Run and interpret SQL-based reports to extract and summarize data for business stakeholders.
Create and update executive-level presentations and reports highlighting program metrics and progress.
Collaborate cross-functionally across partner, delivery, and staffing teams to ensure program alignment and timely execution.
Monitor timelines, identify risks, and proactively mitigate delivery or compliance issues.
Act as liaison between internal and partner teams, fostering effective communication and collaboration.
Required Qualifications:
5+ years of experience in program management, business operations, or process improvement roles.
Proven ability to manage multiple projects and stakeholders in a dynamic environment.
Strong communication and presentation skills, especially in working with cross-functional teams and executives.
Basic SQL proficiency – ability to write queries, perform joins, and extract relevant data for reporting.
Proficiency in Microsoft Office (Slides, Sheets, Docs, Excel, PowerPoint).
Experience with data visualization or BI tools (Looker, Power BI, Tableau, or equivalent) preferred.
Background in technology, vendor operations, or supply chain environments preferred but not required.
Strong organizational, analytical, and problem-solving skills.
Preferred Qualifications:
Experience supporting partner or vendor operations within large enterprise or tech environments.
Exposure to strategy & operations or business transformation programs.
Comfortable navigating gray areas and process ambiguity, with a proactive approach to problem-solving.
Ability to work independently while maintaining clear communication with cross-functional stakeholders.
Education:
Bachelor’s degree or equivalent practical experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
