Key Facts

Remote From:

Portugal

Full time

English, Italian

Hard Skills

Help Desk Support Video Hosting Services Digital Content Platforms Subscription Business Models

Other Skills

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Customer Service
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Communication
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Problem Solving
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Multitasking
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Empathy
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Prioritization
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Patience

Eugenia Talent Recruitment

Human Resources, Staffing & Recruiting

About Eugenia Talent Recruitment

Are you looking for international talent for your company? Eugenia Talent Recruitment is a Portuguese recruitment agency, that was born after years of experience in the recruitment field by the hand of Republica 45. Specializing in multilingual jobs and internships abroad, we represent the link between talent and employers. Our service is personalized, as we are not a job board: we specialize in customized recruitment solutions. Through our partnerships, we make sure we are able to do what we love the most: Contribute to a globalized world where opportunities are endless, make sure we connect the right talent to the right position, and take care of all the parties involved by delivering a genuine service.

Company type: Small startup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 2 - 10

Website LinkedIn See all jobs →

Job description

Type of position

Full-time position

Key languages

Fluent level of Italian
Proficiency in English

Sector

Customer Service / Technical support

About our Client

Do you thrive in a fast-paced environment and enjoy helping people? If you are eager to take challenges and be a part of a leading global outsourcing company, this opportunity might be perfect for you!

This Streaming Platform is dedicated to offering a wide range of movies, TV shows, and original content. Within this project you will have the opportunity to contribute in delivering exceptional entertainment experiences to subscribers worldwide! As a Customer Advisor, you will be the first point of contact for the subscribers, providing timely assistance and resolving inquiries to ensure a seamless streaming experience.

The Offer

Respond promptly and professionally to customer inquiries and issues via email, social media, chat, and phone.
Assist customers with billing inquiries, subscription management, and account troubleshooting.
Provide technical support for streaming devices, applications, and platform features.
Educate customers on product features, content offerings, and subscription options.
Document customer interactions and escalate complex issues to appropriate teams for resolution.
Proactively identify opportunities to improve the customer experience and streamline support processes.

Requirements

Previous experience in a customer service or support role, preferably in a digital media or technology company.
Excellent communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and understandable manner.
Strong problem-solving skills and the ability to troubleshoot technical issues independently.
Empathetic and patient demeanor with a customer-centric approach to service delivery.
Proficiency with computer systems, streaming devices, and digital platforms.
Ability to multitask and prioritize tasks in a fast-paced environment.
Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.

Benefits

Full Work from Home in Portugal
Salary package with monthly performance bonuses.
Meal & transport allowances.
Health insurance.
Accommodation provided for a special fee.
Initial training, and continuous learning opportunities.
Dynamic and collaborative work environment.

The Process

1. Submit your application and dont forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!