Global IT Support Officer

Hiring Position: Global IT Support Officer - (L1 - L2 Support: Open to any Nationalities)

Working Location: Bangkok, Thailand (BTS and MRT Accessible)

Working Condition:

• Hybrid working mode with 2 days' work from home per week with flexible working hours
• Additional 10 days of work from anywhere per year

Pay Rate: THB 50K to THB 70K

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ABOUT THE POSITION:

Responsibilities:

• Provide 24x7 IT support for international banks from a centralized service center in Bangkok.
• Respond to user requests via online, phone, email, and ticketing systems, logging them into the service desk application.
• Act as the single point of contact (SPOC) for global end-users, handling IT issues and resolutions.
• Communicate incident details to stakeholders and coordinate with 2nd Tier support teams.
• Analyze monitoring data to identify problems before escalation.
• Collaborate remotely with local IT, development teams, Corporate IT, and vendors.
• Improve technical, functional, and interpersonal skills.
• Enhance customer satisfaction skills.
• Handle assigned tasks under pressure, multitask, and support teamwork.
• Suggest and implement process improvements, including automation.

Education:

• Bachelors Degree in Computer Science, Computer Engineering, or equivalent experience.

Language Skills:

• Excellent communication skills in English (written and oral) for working with international customers.

Experience and Skills:

• Minimum 3-5 years experience in a shared service environment or customer support service center.
• Experience in user support of client applications, PC/Windows network infrastructure, and customer business applications.
• General knowledge of Microsoft Windows OS, Windows Server OS, MS Office suite, Office 365.
• Knowledge of Microsoft Active Directory, LAN networking, VPN, TCP/IP, and network troubleshooting.
• Understanding of web applications, databases, and internet concepts.
• Knowledge of monitoring systems (e.g., Zabbix, Splunk).
• Strong IT infrastructure and operations understanding.
• Critical thinking, problem-solving, adaptability, continuous learning, attention to detail.
• Linux system administration and scripting/automation knowledge is a plus