Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Active Directory Network Troubleshooting System Level Troubleshooting Automated Information Systems Microsoft Operating Systems Microsoft Operating Systems Internet Protocols Suite System Monitoring Scripting Linux Administration Microsoft 365 Virtual Private Networks (VPN) LAN Switching Zabbix Splunk Development

Other Skills

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Customer Service
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Microsoft Office
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Adaptability
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Detail Oriented
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Communication
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Problem Solving

KateWorthington

Human Resources, Staffing & Recruiting

About KateWorthington

With over 15 years of experience in the recruitment industry, Kate Worthington has served a diverse range of companies including public listed corporates, start-ups, and non-profit organizations. The goal is to connect the dots between corporations and the scarcity of talented professionals in specific markets.As a recruitment company that values data and insights, Kate Worthington aims to consistently bring together clients and candidates to help them realize their aspirations. With a passionate, motivated, and adaptive approach, Kate Worthington has established itself as a remarkable recruitment company in this evolving industry.

Company type: Small startup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 2 - 10

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Job description

Hiring Position: Global IT Support Officer - (L1 - L2 Support: Open to any Nationalities)

Working Location: Bangkok, Thailand (BTS and MRT Accessible)

Working Condition:

Hybrid working mode with 2 days' work from home per week with flexible working hours
Additional 10 days of work from anywhere per year

Pay Rate: THB 50K to THB 70K

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ABOUT THE POSITION:

Responsibilities:

Provide 24x7 IT support for international banks from a centralized service center in Bangkok.
Respond to user requests via online, phone, email, and ticketing systems, logging them into the service desk application.
Act as the single point of contact (SPOC) for global end-users, handling IT issues and resolutions.
Communicate incident details to stakeholders and coordinate with 2nd Tier support teams.
Analyze monitoring data to identify problems before escalation.
Collaborate remotely with local IT, development teams, Corporate IT, and vendors.
Improve technical, functional, and interpersonal skills.
Enhance customer satisfaction skills.
Handle assigned tasks under pressure, multitask, and support teamwork.
Suggest and implement process improvements, including automation.

Education:

Bachelors Degree in Computer Science, Computer Engineering, or equivalent experience.

Language Skills:

Excellent communication skills in English (written and oral) for working with international customers.

Experience and Skills:

Minimum 3-5 years experience in a shared service environment or customer support service center.
Experience in user support of client applications, PC/Windows network infrastructure, and customer business applications.
General knowledge of Microsoft Windows OS, Windows Server OS, MS Office suite, Office 365.
Knowledge of Microsoft Active Directory, LAN networking, VPN, TCP/IP, and network troubleshooting.
Understanding of web applications, databases, and internet concepts.
Knowledge of monitoring systems (e.g., Zabbix, Splunk).
Strong IT infrastructure and operations understanding.
Critical thinking, problem-solving, adaptability, continuous learning, attention to detail.
Linux system administration and scripting/automation knowledge is a plus