Overseas Online Gaming Company is Hiring!

Work From Home | Full-Time | Competitive Salary + Allowances

We are an overseas company looking for 

• Customer Service Representatives - Salary Range: 22,000 40,000 PHP
• Customer Service Team Leads - Salary Range: 45,000- 60,000 PHP

to support our online casual gaming products in the international market (mainly Europe and the U.S.). where you will support players of sweepstakes-style games (such as slots and poker) and skill-based games (such as solitaire and bingo). While these games include top-ups and cash reward redemptions, they are fully compliant products and not classified as gambling.

Positions Available

1. Game Customer Service Representative

Responsibilities:

• Respond promptly to player inquiries and provide accurate information.

• Assist with gameplay, account, and payment issues.

• Provide guidance on game rules, strategies, and promotions.

• Track and document player issues using support tools.

• Escalate complex cases to relevant teams.

• Monitor player feedback to improve products.

• Stay up to date with game updates and promotions.

• Contribute to improving support processes.

Requirements:

• Previous customer service experience (gaming industry preferred).

• Excellent English (spoken & written).

• Strong problem-solving and critical thinking skills.

• Empathy and patience in dealing with players.

• Familiar with support tools/software.

• Able to work shifts (24/7 support, including nights, weekends, holidays).

• Passion for gaming and knowledge of online gaming trends.

Salary Range: 22,000 40,000 PHP 

2. Customer Service Team Lead

Responsibilities:

• Act as top-tier support and escalation point for your team.

• Mentor, coach, and develop team members.

• Ensure high-quality, efficient customer service operations.

• Handle escalations, manage reports, and monitor productivity.

• Collaborate across teams to improve performance.

• Conduct huddles, meetings, and reporting.

Requirements:

• 2-3 years experience managing a team.

• Strong leadership, communication, and problem-solving skills.

• Experience with CRM systems and remote team management.

• Ability to multitask and work under pressure.

• Coaching and performance development skills.

Salary Range: 45,000- 60,000 PHP 

Additional Compensation & Benefits

• Ticket incentive

• Night shift allowance

• WFH mode (Work From Home)

• Independent Consultant Agreement

Apply Now or send your resume to

Email : johnson.ng@j-recruit.com
WhatsApp / Telegram : +6018-9184054