General Virtual Assistant (SNW - 11202024 - PTGVA)

Position: General Virtual Assistant

Number of hours: 20 hours/week

Schedule: PST

Tasks Required:

• Develop and assign unique SKUs for Nabis products.

• Ensure SKU accuracy and consistency across platforms.

• Generate SKUs for Eaze products, adhering to platform-specific guidelines.

• Confirm proper categorization and seamless integration.

• Ensure quick processing and updates within 24 hours for designated tasks or submissions.

• Maintain quality and timeliness under tight deadlines.

• Submit orders accurately to respective systems or platforms.

• Track and confirm receipt and processing.

• Manage batch creation for Nabis products, including assigning SKUs and aligning batches with product details.

• Complete and submit product details to Eaze platform.

• Ensure product visibility and compliance with Eaze's guidelines.

• Accurately calculate and process remittance payments.

• Record payment details and address discrepancies promptly.

• Prepare and process invoices for Possible and Winterstone every two weeks.

• Confirm accuracy and timely submission of invoices.

• Compile, analyze, and deliver a comprehensive monthly sales report.

• Highlight trends, key metrics, and actionable insights.

• Revise and update menus with new products, promotions, and pricing.

• Perform routine checks to ensure accuracy and relevance.

• Design and print Certificates of Analysis (COA) stickers for product packaging.

• Create visually appealing flavor and display stickers for product branding.

• Regularly coordinate with Nabis on tasks such as:

  • Bundling orders for efficiency.

  • Rescheduling delivery days.

  • Managing credit memos.

• Conduct weekly calls to review ongoing tasks, address challenges, and align on priorities.

• Coordinate with other team members and departments to ensure seamless communication and task completion.

• Other ad hoc tasks that would be assigned

Requirements:

• Proven work experience as a General Virtual Assistant or a relevant role

• Familiarity with current technologies, like desktop sharing, cloud services and VoIP (GSuite, Zoom, Slack, Asana, Notion, etc.)

• Strong proficiency in office software and communication tools

• Knowledge of online calendars and scheduling (ex. Calendly, Google Calendar)

• Excellent verbal and written English communication skills

• Discretion and the ability to handle confidential information

• Excellent phone, email and instant messaging communication skills

• Highly organized and detail-oriented; able to efficiently prioritize multiple tasks

• Adaptability and a proactive mindset

• Ability to work independently and in a team-oriented environment

• Self-disciplined and organized; able to consistently perform with limited supervision