Community Building and Engagement Associate (CJ -06192025 - PTCBEA)

Position: Community Building and Engagement Associate
Number of hours: 20-40 hours/week
Schedule: EST

About the Role:

We are looking for a passionate and experienced Community Building and Engagement Associate to join our growing team. This is a critical role that will be at the heart of our user-facing initiatives.

You will be responsible for building a vibrant, supportive, and engaged community. You will be a champion for our users, a storyteller who can articulate our mission, and a strategic thinker who can develop and execute community-building initiatives that drive user growth and retention. This is a hands-on role for a true "doer" who is willing to go above and beyond to support our users and our mission.

Key Responsibilities

• Develop and execute a community engagement strategy to grow and activate the user base, leveraging social media, events, and direct communication channels.
  
  

• Responding to inquiries, moderating discussions, and celebrating user milestones.
  
  

• Create and curate valuable content including blog posts, social media content, testimonials, and educational resources aligned with our mission.
  
  

• Plan and host virtual and in-person events such as webinars, live Q&A sessions, and local meetups to foster connection and learning.
  
  

• Build and maintain strategic partnerships with influencers, organizations, and community leaders to expand our reach and impact.
  
  

• Collect and analyze user feedback to provide insights to the product and marketing teams and improve the user experience.
  
  

• Track and report community KPIs, including engagement rates, growth metrics, and event participation.
  
  

Requirements

• 35 years of experience in community engagement or marketing, ideally in a startup or fintech environment.
  
  

• Strong knowledge of social platforms, digital engagement strategies, and content creation best practices.
  
  

• Exceptional communication and storytelling skills, both written and verbal.
  
  

• Proven ability to build meaningful relationships and foster online/offline communities.
  
  

• Highly organized, self-motivated, and capable of working independently in a remote setting.
  
  

• Strategic mindset with creativity and a user-first attitude.
  
  

• Familiarity with tools such as Hootsuite, Canva, Eventbrite, Slack, or community management platforms is a plus.
  
  

Other Qualifications:

• Experience working with first-time homebuyers or in the real estate industry.
  
  

• A strong personal or professional network in fintech, financial wellness, or real estate.
  
  

• Experience with user research, surveys, or qualitative feedback methods.