Key Facts

Remote From:

Malaysia

Freelance

, English

Hard Skills

Help Desk Support Case Management Tools

Other Skills

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Customer Service
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Problem Solving
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Critical Thinking
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Teamwork
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Communication
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Empathy
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Physical Flexibility
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Patience

Agensi Pekerjaan Career Wise Sdn Bhd

About Agensi Pekerjaan Career Wise Sdn Bhd

Established in January 1996, Career Wise, a registered entity with the Ministry of Human Resources, has rapidly expanded over the years. We have gained a reputation as the leading Executive Search firm in the Northern Region of Peninsular Malaysia. As an Executive Consultancy and Development firm, we offer excellent placement and recruitment services to a global clientele multinational corporations, and small/medium enterprises in Malaysia, Singapore, US and China. Moving forward, we are embarking on an aggressive plan to expand our services to serve the South East Asian region and beyond via an e-enabled network of partners. Today, Career Wise has expanded more than just providing Placement and Executive Search. We create impact to your business strategies by providing outsourcing solutions to your HR operations. The solution is delivery with focus to strike a balance between customers' and employees' welfare, delivery model can be by project nature or by total solution, which comes with call centre facilities. Find out more about us today..

Founded: 2018

Company size: 11 - 50

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Job description

Job responsibilities:

Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
Provide guidance and support to players on game rules, strategies, and promotions.
Document and track player interactions and issues using our designated customer support tool.
Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
Contribute to developing and improving customer support processes and resources.

Requirements:

Previous experience in a customer service role, preferably in the gaming industry.
Excellent writing and verbal communication skills in English.
Strong problem-solving skills and the ability to think critically in a fast-paced environment.
Empathy and patience when dealing with player concerns or frustrations.
Basic technical knowledge and proficiency in using customer support tools and software.
Ability to work independently and collaboratively as part of a team.
Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.
Passion for gaming and an understanding of online gaming culture and trends.
Proficiency in Malay, English and Mandarin as need to communicate with international customers.