Remote Customer Service Representative

Who We Are:

Outlook Amusements is a leading e-commerce company dedicated to connecting individuals with expert guidance through our flagship brand, California Psychics. For over 30 years, we’ve empowered people to gain clarity and direction in their lives through personalized psychic readings from top-rated, professional advisors.

What We’re Looking For:

We're looking for Remote Customer Service Representatives to join our growing team! If you love helping others and are looking for a remote role with great growth opportunities, this might be the job for you.

As a Customer Service Representative, you will be the first point of contact for our customers. We want to consistently deliver personalized and satisfying interactions that furthers customers' trust in our California Psychics brand.

We have vacancies for the following shifts which will be offered on a first come first serve basis. Please note - we cannot guarantee that your preferred shift will be available at the time of the offer. You must be open to considering other available options if your first choice is no longer open.

• 3:30 pm CST - 12:30 am CST- Days Off: Tuesday, Wednesday
• 3:00 pm CST - 12:00 pm CST - Days Off: Sunday, Monday
• 1:00 pm CST - 9:00 pm CST - Days Off: Thursday, Friday
• 11:30 am CST - 8:30 pm CST - Days Off: Wednesday, Thursday
• 12:00 pm CST - 9:00 pm CST - Days Off: Sunday, Monday

Our next training class begins on November 3rd.

What You'll Do:

• Deliver above-and-beyond customer service over all our channels including phone, email, and live chat.
• Become an expert on our products, supporting our customers to connect with advisors to find the answers and guidance they are seeking.
• Assist customers to create and maintain existing accounts
• Be an advocate for our customers and proactive in finding solutions to any issues that may arise

Who You Are:

Effective Communicator As the voice of our brand, you provide responsive, accurate, and authentic solutions to our customers.

Empathetic You know that how a message is conveyed is equally important as what is said.

Knowledgeable and Curious You thrive in learning and constantly work on improving skills. No matter what the issue, no matter how complex, you are a problem solver who welcomes and leans into challenges.

What You'll Need:

• Knowledge and/or interest in spiritual/new age, metaphysical and/or psychic arts
• At least 2 years of experience in a customer service and/or an up-selling environment
• Reliable High-speed internet connection. Minimum 100 Mbps required
• Typing speed: 45 wpm
• Quiet space to work at home
• High school diploma or its equivalent
• Remote work experience - preferred

What You Get:

• All customer service representatives receive a starting pay of $18.00 per hour, which includes 3 weeks of paid training.

• Opportunities to grow with the company. We have created a clear path for our customer service representatives to move up. Almost 40% of our customer service representatives were promoted to a higher tier in the last year. Ask us about this in your interview!

• A generous benefits plan that includes:
• Medical, Dental, and Vision Insurance
• 401(K) Retirement Plan with Company Match
• Flexible Spending Accounts
• Employee Assistance and Wellness Program
• Virtual Events including Yoga, Wellness Webinars, Social Gatherings and more!
• Full-time remote work with equipment provided

Outlook Amusements Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.

Please note: We participate in E-Verify and conduct background checks, which include employment verifications, as part of our hiring process.