Partnerships Account Manager

We seek an experienced Partner Manager to manage and grow relationships with our client’s thirdtier partners. The ideal candidate will have a strong background in partner management and experience in optimizing relationships with smaller, yet crucial, partners to drive growth and mutual success. You will work closely with internal teams to support partners, enhance collaboration, and align partner objectives with overall company strategies.

Job Responsibilities

• Serve as the first point of contact for partner communications (email, calls, and followups). ~
• ⁠Track deliverables, deadlines, and tasks in AsanaCRM; ensure nothing slips.
• ⁠Coordinate with internal teams (marketing, events, operations) to ensure partner commitments are executed on time.
• ⁠Maintain organized notes, reports, and dashboards to provide leadership with visibility into partner activity.
• Proactively check in with partners to confirm satisfaction and flag issues early.
• Success Metrics
• •⁠ ⁠Response time: Partner communications responded within 1 business day.
• •⁠ ⁠Task completion: 95%+ of deliverables completed on time.
• •⁠ ⁠Partner engagement: Each partner touched at least once monthly.
• Internal alignment: Weekly reporting on partner status shared with leadership.
• Competencies
• •⁠ ⁠Organized & Reliable: Nothing slips through cracks; maintains clean systems.
• •⁠ ⁠DetailOriented: Spots errors and keeps information accurate

• Requirements

  • Partner communications responded within 1 business day.
  • Deliverables completed on time.
  • ⁠Each partner touched at least once monthly.
  • Weekly reporting on partner status shared with leadership.
  • Competencies
  • ⁠Nothing slips through cracks; maintains clean systems.
  • ⁠Clear, concise, and professional in all interactions.
  • ⁠Spots errors and keeps information accurate.
  • ⁠Owns followthrough and ensures partner satisfaction.
  • Comfortable with CRMs, Asana (or similar), Google Suite, and email automation platforms.

  • Minimum Technical and Work Environment Requirements:

    • Internet Connection:
    • • Primary internet connection with a minimum speed of 15 Mbps.
      • Backup internet connection with at least 10 Mbps.
      • Backup connection must be capable of supporting work during a power outage.

      • • Primary Device:
        • • Desktop or laptop equipped with at least:
          • • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
            • A minimum of 8 GB RAM.

            • • Backup Device:
              • • Must meet or exceed the performance of an Intel Core i3 processor.
                • Must be functional during power interruptions.

                • • Peripherals and Workspace:
                  • • A functioning webcam.
                    • A noisecanceling USB headset.
                    • A quiet, dedicated home office space.
                    • A smartphone for communication and verification purposes.

                    • Benefits

                      • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
                      • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
                      • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
                      • FastPaced Thrills: Thrive in a highenergy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
                      • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
                      • WorkLife Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy worklife integration to perform at your best.