Technical Solutions Consultant

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is lifeenhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in roboticassisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcares hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their longterm growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, lets advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Technical Solutions Consultant (TSC) plays a critical role in implementing and sustaining digital solutions across hospital systems. Acting as a trusted advisor, the TSC leads the technical implementation of Intuitive’s digital solutions across regional Integrated Delivery Networks (IDNs) and hospitals from presales readiness through successful activation and longterm sustainability.

This role requires a high degree of technical aptitude, stakeholder engagement, and execution discipline to drive digital activation excellence. Ideal candidates bring a strategic, relational approach to digital transformation, excel at communicating across diverse audiences, and thrive in environments that require continuous learning and adaptation.

Essential Job Duties

Focus Ownership

Strategic Account Engagement: Partner directly with Area Sales DirectorsManagers and Digital Sales Reps to identify, engage, and establish trusted longterm relationships with regional IDNs and hospitallevel IT and digital stakeholders to advance implementation of new and upgrades to existing digital solutions. Support presales strategy by bringing technical clarity that accelerates trust and approval.

Navigate the Hospital Technology Adoption Journey: Own the process of engaging with customer technical review boards, data and AI governance, and networking teams. Deliver compelling technical presentations—including digital vision, data use, and network topology diagrams —to accelerate approval and prioritization.

PostGoLive Digital Relationship Management: Support postgolive digital solution adoption through intervention to protect customer confidence and longterm successful utilization of digital solutions.

Reality

Enable Downstream Success: Prepare Field Service teams and partner functions for firsttime success through accurate documentation in business systems, validated configurations, and complete, timely communication. Take extreme ownership from planning through adoption, ensuring solutions go live smoothly and deliver sustained value.

Leadership

Shape Digital Product Feedback: Develop and maintain a deep technical understanding of Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.

Continuous Improvement Creativity

Continuously Grow Technical and Strategic Capability: Identify personal skill gaps, selfdevelopment, and take ownership of pursuing ongoing learning in relevant technologies, project leadership, and stakeholder management. Contribute to teamwide growth by sharing best practices and elevating performance through example.

Qualifications

Required Skills and Experience

• 6+ years of experience in medical technology implementation, IT consulting, or digital transformation within healthcare
• Deep understanding of cloudhosted SaaS platforms, healthcare data security, and networking infrastructure
• Experience with account management or direct collaboration with capital sales
• Excellent written and verbal communication skills with all levels of stakeholders – operational, clinical, and technical

• Required Education and Training

  • Bachelor’s Degree

  • Working Conditions

    • Comfortable working a flexible dynamic schedule.
    • Remote work
    • Able to travel up to 25%.
    • Able to enter surgical and other patient care areas.

    • Additional Information

      Due to the nature of our business and the role, please note that Intuitive andor your customer(s) may require that you show current proof of vaccination against certain diseases including COVID19. Details can vary by role.

      Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

      We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

      We provide marketcompetitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

      Due to the nature of our business and the role, please note that Intuitive andor your customer(s) may require that you show current proof of vaccination against certain diseases including COVID19. Details can vary by role.

      Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

      Mandatory Notices

      We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

      We provide marketcompetitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.