Offer summary

Qualifications:

Excellent English skills (C1 or higher) in both spoken and written form., Experience in customer service within a SaaS or cybersecurity environment., Comfortable with technology and eager to learn new tools., Proficiency with CRM systems, preferably Zendesk..

Key responsibilities:

Provide customer support via email and troubleshoot technical products.

Assist customers with product information and sales-related inquiries.

Build positive, long-lasting relationships with customers.

Maintain knowledge of products and communicate with various IT departments.

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

Provide exceptional customer support via emails

Troubleshoot technical products and applications

Provide product information and assist with salesrelated questions

Build positive and longlasting relationships with customers

Meet team KPIs

Always be uptodate with cuttingedge technology

Securely work with customers’ sensitive information

Apply the latest and greatest customer happiness practices

Maintain working knowledge of our client’s products and services

Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

Excellent English skills (at least C1 for both spoken and written)

Experience in customer service within a SaaS or cybersecurity company

Comfortable with technology and eager to learn new tools

KPIdriven, with a clear understanding of performance metrics

Handson experience with CRM (Zendesk preferred)

Creative thinker, able to propose alternate solutions when needed

Patience and resilience when handling complex cases or difficult customers.

Positive and responsible attitude

Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who we are:
SupportYourApp is a SupportasaService company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.