Loyalty Manager (Greek Market)

Are you passionate about building strong relationships with players? Were expanding our VIP team and looking for a dedicated Loyalty Manager to join us. This role is a unique blend of VIP account management and player retention, focusing on a highvalue cohort of international players.

What Youll Do

• Manage a portfolio of potential and existing VIP players, building meaningful relationships through calls, emails, and chat.
• Reactivate, upsell, and escalate users to the VIP level when appropriate.
• Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses.
• Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless player experience.
• Execute retention campaigns and reward offers while tracking performance.
• Maintain timely communication with players based on their activity.

• Requirements

  • Proven experience in customer service, CRM, or user engagement.
  • Excellent communication skills, both written and verbal, in English and Greek.
  • Ability to build trust with players without relying on excessive bonuses.
  • Familiarity with products and user behavior.
  • Comfortable working with performance KPIs and analyzing user activity reports.
  • Proactive, autonomous, and organized.
  • Proficient with CRM tools, Slack, and other dashboards.

  • Nice to Have

    • Previous experience with VIP users or retention in the industry.
    • • Experience in a fastpaced, performancedriven environment.