Join Our Mission: Help the Helpers with Jane

Lets kick things off with a quick intro. Jane is a team thats all about fostering growth, spreading delight, and serving our healthcare community. Were on the hunt for people ready to jump in and join us while we simplify the lives of healthcare practitioners and patients daily. And guess what? Jane is a remotefirst company, meaning every role at Jane, including this one, is remote, giving you the freedom to work from any corner of Canada.

Your Role in Our Journey

At Jane, we believe in helping practitioners do more of what they love. As a Payments Growth Specialist, you’ll be a key player in that mission by helping existing Jane customers fully adopt Jane Payments and realize its value for their practice.

This isn’t a traditional “outreach” role. Growth at Jane happens through thoughtful conversations, genuine relationshipbuilding, and a deep understanding of what makes clinics successful. You’ll partner with practitioners to simplify their operations, reduce friction, and help them get paid faster.

As our first Growth Specialist, you’ll be engaging with current Jane customers who haven’t yet activated Jane Payments or aren’t using it to its full potential, as well as building the playbook for future growth. You’ll educate clinics on how integrated payments can simplify operations, speed up cash flow, and create a better client experience, as well as help Jane scale our growth function.

Learn More About Us

Were founderled, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digitalfirst way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them here .

There is often a high bar set, not just for the quality of work, but for the care we show for each other and our customers. And it’s our customers raising that bar, never standing still and continually improving which keeps us on our toes. Its not just about what youve done before or how quickly you work; its about your curiosity and drive to solve the right problems and your agility in learning new ways of thinking.

No doubt, Janes a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. Thats normal here. And yes, we have a Slack channel for parents, but weve also got channels dedicated to plants, furry friends, food, pride, wellness you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year. That comes in the form of departmental gettogethers, company retreats, or possibly a conference or two across North America if you’re keen to learn more about our community of healthcare providers. Were on the search for folks who are ready to dive in and become part of our journey toward making healthcare professionals lives easier every single day.

You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews .

But we’ll also keep it real — as much as we love our work, the mountain were climbing is always getting taller. Were a growing company, and with that comes the challenge of navigating an environment with many moving parts, often without a clearcut path laid out in front of us. This is where you come in. If youre the kind of person who gets a kick out of being resourceful and loves solving problems, youll fit right in.

We believe in collaboration, humility, and keeping a growth mindset. Were looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.

In short, if youre excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you!

The Impact You Could Have
Targeted outreach via phone, email, and other channels connecting with customers surfaced through usage signals, campaign lists, or other segments (e.g., clinics still using external POS tools or with partial adoption).
Booking and leading 1:1 consults to learn about each clinic’s workflow and demonstrate how Jane Payments can improve their daytoday.
Engaging with a steady volume of customer outreach each day typically 30–50 interactions.
Supporting clinics through decisionmaking and sometimes all the way through to activation helping them understand fees, order hardware, or set up their account.
Navigating objections with confidence and care, reframing hesitation into opportunity.
Collaborating across Support, Marketing, and Product to surface customer feedback and inform positioning.
Testing and refining outreach approaches experimenting with timing, segmentation, or messaging to improve conversion, and sharing learnings with the team.
You contribute meaningfully to Jane Payments adoption measured by net new activations, uplift in usage among existing accounts, and improvements in key conversion metrics.
You help shape and improve our outreach playbook by sharing trends, surfacing blockers, and suggesting scalable solutions.
Your consults lead to clear outcomes: accounts that not only activate but continue using Jane Payments consistently.
You drive measurable business results while maintaining a highquality, customercentric approach.
You maintain strong activity and followthrough keeping conversations active, momentum steady, and opportunities progressing toward activation.

The Experience We Feel We Need
You’ve worked with payments or fintech tools for small businesses, and love showing others how these tools can make life easier.
You have strong communication and presentation skills, and you’re comfortable navigating occasional rejection with resilience and grace.
You’re energized by building relationships and enabling growth especially when it makes a real impact on someone’s business.
You’re curious, thoughtful, and great at asking questions that uncover real needs.
You enjoy learning about how others work and making meaningful recommendations based on that.
You’re organized, selfdirected, and driven by progress, not pressure.
You’re comfortable working in ambiguity and excited to help shape new processes.
You’re collaborative and generous with insights, ideas, and feedback.
Compensation & Benefits
At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $75,000 to $105,000. While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.

A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Janespecific knowledge.

We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.
Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.
We also offer a comprehensive benefits package; you can learn more about it here!
At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.

We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.

We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.

Customer Success Specialist, Payments

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Customer Success Specialist, Payments