Customer Success Associate
Offer summary
Qualifications:
1-2 years of experience in Customer Success, Account Management, or a similar customer-facing role., Experience managing renewal and negotiation conversations., Bachelor's Degree preferred., Strong communication skills and ability to understand customer needs..Key responsibilities:
- Manage post-sales activities including product adoption, expansion, and renewal.
- Support a high-volume portfolio of over 250 accounts supporting subscription services.
- Process renewals and assist customers with add-on services and subscription changes.
- Collaborate with internal teams to support customer requests, manage at-risk situations, and identify upselling opportunities.
Job description
Company Description
Founded in 2021, Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. With a portfolio of industryleading CPQ, PLM, and design solutions, Revalize provides a more efficient route from idea to cash. We serve more than 15,000 customers across the globe. Revalize is a portfolio company of TA Associates and Hg.
Job Description
The Customer Success Associate (CSA) will be responsible for managing renewals and atrisk situations of an assigned set of accounts.
Location
- Remote in the United States (EST hours only)
Responsibilities
- Drive the postsales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
- Manage a highvolume book of business supporting > 250 accounts (Accounts between 10K30K)
- Process renewals within SFDC and assist customers with addon services, products, and changes to their subscriptions
- Ensure Price Increase targets are met
- Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
- Manage inbound customer inquiries relating to their account
- Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.
- Support customer nurture activities and campaigns in partnership with Marketing
- Reply to customer survey responses & recommend the appropriate department to take action
- Identify additional opportunities to drive upsells, crosssells, and collaborate with Sales to deliver on account growth goals
Qualifications- 12 years of experience in Customer Success, Account Management, or relevant customerfacing role
- 1+ years of Software experience a plus
- Bachelor Degree preferred
- Experience managing renewal and negotiation conversations
- Professional presence with ability to listen to, understand and present to customers via email and phone.
- Ability to understand customer’s business needs and how those connect back to product value
- Strong verbal and written communication skills with a passion for delivering an excellent customer experience
- Proactive problem solver with experience developing creative solutions for customers and the business
Additional Information
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30minute online assessment as a part of your application. The official working time zones are EST for US employees and CET for EMEA employees.
Founded in 2021, Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. With a portfolio of industryleading CPQ, PLM, and design solutions, Revalize provides a more efficient route from idea to cash. We serve more than 15,000 customers across the globe. Revalize is a portfolio company of TA Associates and Hg.
Job Description
The Customer Success Associate (CSA) will be responsible for managing renewals and atrisk situations of an assigned set of accounts.
Location
- Remote in the United States (EST hours only)
Responsibilities
- Drive the postsales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
- Manage a highvolume book of business supporting > 250 accounts (Accounts between 10K30K)
- Process renewals within SFDC and assist customers with addon services, products, and changes to their subscriptions
- Ensure Price Increase targets are met
- Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
- Manage inbound customer inquiries relating to their account
- Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.
- Support customer nurture activities and campaigns in partnership with Marketing
- Reply to customer survey responses & recommend the appropriate department to take action
- Identify additional opportunities to drive upsells, crosssells, and collaborate with Sales to deliver on account growth goals
Qualifications- 12 years of experience in Customer Success, Account Management, or relevant customerfacing role
- 1+ years of Software experience a plus
- Bachelor Degree preferred
- Experience managing renewal and negotiation conversations
- Professional presence with ability to listen to, understand and present to customers via email and phone.
- Ability to understand customer’s business needs and how those connect back to product value
- Strong verbal and written communication skills with a passion for delivering an excellent customer experience
- Proactive problem solver with experience developing creative solutions for customers and the business
Additional Information
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30minute online assessment as a part of your application. The official working time zones are EST for US employees and CET for EMEA employees.
The Customer Success Associate (CSA) will be responsible for managing renewals and atrisk situations of an assigned set of accounts.
Location
- Remote in the United States (EST hours only)
- Drive the postsales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
- Manage a highvolume book of business supporting > 250 accounts (Accounts between 10K30K)
- Process renewals within SFDC and assist customers with addon services, products, and changes to their subscriptions
- Ensure Price Increase targets are met
- Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
- Manage inbound customer inquiries relating to their account
- Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.
- Support customer nurture activities and campaigns in partnership with Marketing
- Reply to customer survey responses & recommend the appropriate department to take action
- Identify additional opportunities to drive upsells, crosssells, and collaborate with Sales to deliver on account growth goals
- 12 years of experience in Customer Success, Account Management, or relevant customerfacing role
- 1+ years of Software experience a plus
- Bachelor Degree preferred
- Experience managing renewal and negotiation conversations
- Professional presence with ability to listen to, understand and present to customers via email and phone.
- Ability to understand customer’s business needs and how those connect back to product value
- Strong verbal and written communication skills with a passion for delivering an excellent customer experience
- Proactive problem solver with experience developing creative solutions for customers and the business
Additional Information
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30minute online assessment as a part of your application. The official working time zones are EST for US employees and CET for EMEA employees.
Qualifications
Responsibilities
Required profile
Experience
Other Skills
- Negotiation
- Communication
- Problem Solving
- Active Listening
- Presentations
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