Trainee 2nd level supporter in the field of Messaging (extended office time) (REF4572W)
Offer summary
Qualifications:
Active full-time student for at least one year, preferably in IT or Engineering., Basic English and German language skills in writing., Willingness to learn IT fundamentals and work in overlapping shifts., Interest in IT support, messaging, and Citrix-related tasks..Key responsibilities:
- Handle end-user support tickets related to Messaging and Citrix.
- Ensure timely resolution of tickets and document each task accurately.
- Maintain SLAs by managing ticket workflow efficiently.
- Collaborate with other support teams and contribute to knowledge base improvements.
Job description
Company Description
As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.
DTITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description- Working on the end user tickets. (Mostly Messaging and Citrix related.)
- Accurate, precise work, including pre and postdocumentation of each task
- Keeping SLAs by ensuring the quick handing of tickets.
- Starting escalation procedure in case of CBI high or Critical issues.
- Improving the knowledge base
- Cooperation with other resolver teams.
Qualifications
- English and basic German language skills in written
- Extended office time coverage. (8hour shifts, covering 05:3020:00)
- Work at least 100140 hours in a month
- Commitment to at least 2025 hours of work per week
- Active (or passive under 25) fulltime student status for at least one year
Additional InformationAdvantage:
- Willingness to learn IT basics.
- Willingness to work in overlapping shifts.
- Student of faculty of IT or Engineering
- ITIL, MS Office, MS365
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.
DTITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
- Working on the end user tickets. (Mostly Messaging and Citrix related.)
- Accurate, precise work, including pre and postdocumentation of each task
- Keeping SLAs by ensuring the quick handing of tickets.
- Starting escalation procedure in case of CBI high or Critical issues.
- Improving the knowledge base
- Cooperation with other resolver teams.
- English and basic German language skills in written
- Extended office time coverage. (8hour shifts, covering 05:3020:00)
- Work at least 100140 hours in a month
- Commitment to at least 2025 hours of work per week
- Active (or passive under 25) fulltime student status for at least one year
- Willingness to learn IT basics.
- Willingness to work in overlapping shifts.
- Student of faculty of IT or Engineering
- ITIL, MS Office, MS365
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Additional Information
Advantage:
Qualifications
Job Description
Required profile
Experience
Other Skills
- Microsoft Office
- Willingness To Learn
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