Offer summary

Qualifications:

Minimum 1 year of experience in customer support or related roles in B2B SaaS., Proficiency with G-Suite, CRM tools like Salesforce, Totango, or Hubspot, and Zendesk., Excellent communication skills, both written and verbal., Organized, proactive, and able to work effectively in a fast-paced startup environment..

Key responsibilities:

Support customer success leads on strategic and high-value accounts.

Resolve customer inquiries and tasks quickly and thoroughly.

Set up and maintain customer platform experiences technically.

Collaborate with tech and product teams to enhance customer experience.

Job description

Greenfly is seeking an outstanding Customer Success Specialist to support our company’s growth. Our enterprise SaaS platform enables the world’s biggest sports and media organizations to leverage Greenfly’s shortform content ecosystem to capture, organize and share digital media across departments as well as to athletes, broadcasters, talent, and partners.

The ideal candidate for this position is organized, an excellent communicator and a strong multitasker. You have technical experience working behind the scenes for customers, are solutions oriented, and have the ability to manage your time well in a fast paced environment. In this role, your priorities will be to support lead CSMs on our strategic and key accounts, triage customer inquiries and fulfill customerrelated tasks.

Job Responsibilities

Support customer success leads on highest valued customers
Quickly and thoroughly resolve strategic customer tasks
Technically set up and maintain strategic customers’ platform experiences
Work cross functionally with tech and product teams to facilitate best in class experience for strategic customers
Triage customer questions or issues to ensure speedy communication and resolution
Establish internal best practices to support scalability of efforts