Director of IT Operations

About Us

We are a dynamic and rapidly growing product organization committed to delivering innovative solutions. Our engineering teams rely on robust infrastructure and efficient IT support to drive our success. We are seeking a strategic and experienced Director of IT Operations to lead our IT, Security, and FinOps initiatives, ensuring seamless operations and optimal resource utilization.

Job Summary

The Director of IT Operations will be a critical leader responsible for overseeing all aspects of our internal IT infrastructure, security, and financial operations related to technology. This role requires at least 15 years of a strong understanding of modern IT practices, security compliance, and financial management. The ideal candidate will be a strategic thinker, an effective negotiator, and a proven leader capable of managing diverse teams and driving continuous improvement.

Job Responsibilities:

• IT Infrastructure Management:
  
  • Oversee the deployment, maintenance, and support of all internal IT systems, including laptops, networks, applications, and general IT tools.
  • Ensure consistent and reliable IT support across all geographies, providing timely assistance to employees.
  • Manage and optimize internal tools, ensuring they meet the evolving needs of the organization.
  • Lead the rollout of new IT initiatives and updates, ensuring smooth implementation and minimal disruption.
• Security and Compliance (SecOps):
  
  • Develop and implement comprehensive security policies and procedures to protect company data and assets, including cloud security best practices.
  • Ensure compliance with industry standards and regulations, including SOC, GDPR, ISO, and other relevant frameworks.
  • Lead security audits and assessments, identifying and mitigating potential vulnerabilities.
  • Manage security incident response.
• Financial Operations (FinOps):
  
  • Manage and optimize software and cloud infrastructure spending, ensuring cost-effectiveness and efficiency.
  • Monitor and track software license usage, identifying opportunities for cost savings and resource optimization.
  • Oversee the financial aspects of IT procurement and vendor management.
• Vendor Management and Procurement:
  
  • Negotiate contracts and manage relationships with IT vendors, ensuring favorable terms and optimal service delivery.
  • Evaluate and select new IT tools and technologies, conducting thorough due diligence and cost-benefit analysis.
• Team Leadership and Management:
  
  • Lead and manage a team of IT support and security professionals, fostering a culture of collaboration, innovation, and continuous improvement.
  • Provide coaching and mentorship to team members, supporting their professional development.  
  • Manage IT budgets and resources effectively.
• Communication and Collaboration:
  
  • Serve as the primary point of contact for all IT-related matters, communicating effectively with stakeholders at all levels of the organization.
  • Collaborate with engineering teams to ensure alignment between IT infrastructure and development needs.

Ideal Candidate:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a senior IT leadership role, with a strong track record of managing IT operations, security, and financial aspects.
• Deep understanding of modern IT infrastructure, cloud computing, and security principles.
• Experience with compliance frameworks such as SOC, GDPR, and ISO.
• Strong negotiation and vendor management skills.
• Excellent leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Experience managing teams across multiple timezones.

Desired Skills:

• Certifications in relevant areas (e.g., CISSP, CISM, ITIL).
• Experience with FinOps tools and methodologies.

Benefits & Perks

• Competitive salary, stock options, & annual bonus
• Medical coverage
• Life and accidental insurance
• Vacation & leaves of absence (menstrual, flexible, special, and more!)
• Developmental opportunities through education, developmental reimbursements and professional workshops
• Maternity & parental leave
• Hybrid & remote model with flexible working hours
• On-site & remote company events throughout the year
• Tech & WFH stipends & new hire allowances
• Employee referral program
• Premium access to QuillBot

*Benefits and benefit amounts differ by region. A comprehensive list applicable to your region will be provided in your interview process.

This role is eligible for hire in India.

We are a virtual-first company and have employees dispersed throughout the United States, Canada, India, Netherlands, & Germany. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed below. You may also be eligible to participate in our bonus program and may be offered an equity award, benefits, and other types of compensation.

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