Career Opportunities: Director, IT Business Solutions (Corporate Operations) (11691)

Career Opportunity

The Toronto Transit Commission (TTC) is embarking on a strategic transformation to modernize its technology landscape and enhance service delivery across the organization. As part of this journey, we are seeking a visionary and results-oriented Director – IT Business Solutions to lead the strategic direction of the product portfolio within the Enterprise Solutions group.

What You Will Do

Reporting to the Senior Director of Enterprise Solutions for the Enterprise Resource Planning Portfolio, this leadership role is accountable for aligning the portfolio with TTC’s business objectives, driving value creation, and ensuring the sustainability of operations through innovative and effective technology strategies and initiatives.

The successful candidate will play a pivotal role in shaping the future of TTC’s digital ecosystem, fostering cross-functional collaboration, and delivering high-impact solutions that support both current operations and long-term growth.

As the Director – IT Business Solutions (Corporate Operations), you will: 

• Partner with business owners and Enterprise Architecture (EA) to define and execute a strategic roadmap for the product portfolios, ensuring alignment with TTC’s overall business goals.

• Lead the development and implementation of comprehensive technology strategies that maintain technological currency and support sustainable operations.

• Oversee the full lifecycle of product delivery from inception to retirement—ensuring each product delivers measurable business value and meets stakeholder expectations.

• Collaborate closely with teams across the IT Services department and business units to foster a culture of teamwork, transparency, and shared accountability.

• Identify and prioritize market trends, customer needs, and emerging technologies to drive innovation and continuous improvement within the portfolio.

• Provide strategic leadership across three critical product lines:
  • Finance – including SAP S/4HANA (GL, AP/AR, Asset Accounting, Controlling) and SAP Concur for travel and expense management.

• • Supply Chain Management – including SAP S/4HANA MM and WM, Ariba, and Fieldglass.

• • Information Technology & Engineering – including platforms such as ServiceNow (ITSM), Azure DevOps, and specialized engineering and construction solutions.

• Ensure the product portfolio delivers high-impact IT capabilities in alignment with TTC’s operational priorities, standards, and future-state architecture.

• Integrate business strategies into the product roadmap, ensuring long-term alignment with TTC’s vision and operational priorities.

• Ensure the delivery of high-quality IT services through effective design, implementation, and ongoing optimization of solutions.

• Demonstrate behaviors that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

• Participate in the TTC Customer Service Ambassador Program.

Skills

What Qualifications You Bring

• You have successfully completed a post-secondary college diploma or university degree in a relevant discipline such as Computer Science, Engineering, or Business—or possess an equivalent combination of education, training, and experience.
      
• Deep knowledge of product management, agile methodologies, UX best practices, and data-driven decision-making.

• Strategic Leadership: Proven ability to align technology strategies with business goals and lead high-performing teams.
   
• Project & People Management: Strong skills in project delivery, team leadership, coaching, and performance management.

• Communication & Collaboration: Excellent verbal and written communication skills; adept at working across functions and influencing stakeholders.

• Analytical Thinking: Skilled in problem-solving, risk management, and navigating complex environments.

• Customer Focus: Committed to service excellence and transforming delivery models.

• Operational Experience: Background in vendor management, budgeting, and implementing mission-critical solutions.

• Demonstrated experience with technologies within the portfolio, including:
  - SAP S/4HANA Finance (GL, AP/AR, AA, CO) and SAP Concur
  - SAP Supply Chain modules (MM, WM), Ariba, and Fieldglass
  - ServiceNow, Azure DevOps, and engineering/construction IT solutions

• Possess or can rapidly acquire comprehensive knowledge of the Ontario Human Rights Code and Related Orders, including requirements for disability accommodation and accessibility for both employees and passengers.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.

• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan. 

• A comprehensive package that covers health, dental, vision and more.

• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ wellbeing.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee. 

We thank all applicants for their interest but advise only those selected for an interview will be contacted