Key Facts

Remote From:

Pennsylvania (USA)

Full time

Senior (5-10 years)

100 - 100K yearly

English

Hard Skills

Organizational Strategy Customer Relationship Management Microsoft Dynamics CRM Profitable Growth Consultant Plus Business Process Improvement

Other Skills

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Team Management
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Mentorship
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Team Building
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Social Skills
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Communication

Roles & Responsibilities

Minimum of 10 years of relevant work experience with demonstrated growth.
Proven ability to build and manage customer relationships and handle escalations.
Excellent communication and interpersonal skills, with experience mentoring teams.
Ability to source, assess, and attract talent that fits the company culture.

Requirements:

Lead and scale Vault CRM projects to ensure customer satisfaction.
Build and maintain strong relationships with enterprise and strategic accounts.
Optimize organizational structure and manage a team of CRM consultants.
Contribute to business growth by developing new value propositions and scaling services.

Veeva Systems

Computer Software / SaaS

About Veeva Systems

Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 875 customers, ranging from the world's largest pharmaceutical companies to emerging biotechs. Veeva is headquartered in the San Francisco Bay Area, with offices in Canada, Europe, Asia, and Latin America. Veeva is growing to 10,000 employees by 2025, so visit the Jobs section for open positions and remember that correspondence to new applicants and existing candidates will only come from an official @veeva.com email address.

Company type: SME

Industry: Computer Software / SaaS

Founded: 2018

Company size: 5001 - 10000

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Job description

Veeva Systems is a missiondriven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastestgrowing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Were not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

About Veeva: Veeva is the leader in cloudbased software for the global life sciences industry. We are committed to innovation, speed, and customer success, empowering companies from the largest pharmaceutical giants to emerging biotechs to bring lifesaving medicines to patients faster.

Opportunity: Were seeking a CRM Leader and Manager for our North America Commercial Services team. This leadership role is responsible for driving the success of our Vault CRM projects across North America, optimizing our service delivery, and significantly contributing to the growth and evolution of our commercial services offerings within the life sciences sector.

The Role: Veeva is seeking a Practice Manager for our CRM team. This role is ideal for a proven leader and mentor with a passion for building successful teams and ensuring customer success. You will be instrumental in leading our CRM team, shaping our hiring strategy, and managing key operational processes.

What Youll Do
Lead & Scale CRM Projects: Own and ensure the success of Vault CRM projects owned by your team, scaling operations to meet customer demand, ensuring high customer satisfaction, and continuously incorporating lessons learned for future improvements
Customer relationships: Build and maintain strong customer relationships with select enterprise accounts in addition to strategic smaller accounts
Organizational Optimization: Lead and optimize the organizational structure for the full CRM suite, directly managing a team of CRM consultants. Drive the adaptation of the team towards a more matrixed working model across various services and business consulting functions
Strategic Team Management: Effectively manage and optimize across the CRM Professional Services team, scaling teams up and down to efficiently staff all migration and other commercial projects. Make informed changes to the to align with and achieve goals across the broader Commercial business. Shape how we hire and develop talent within Commercial Services
Drive Business Growth & Value: Contribute directly to scaling commercial services business and champion new value propositions for the Commercial Services team, ensuring our services remain strategic and avoid becoming a commodity.

Requirements
Proven ability to successfully build and manage customer relationships, escalations, and consultant situations
Recognized mentor with excellent communication and interpersonal skills
Ability to source, assess, and attract candidates that fit within the Veeva culture
10+ years of work experience with consistent advancement and demonstrated growth

Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation
Base pay: $100,000 $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus andor stock bonus.

#LIRemote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com .