Integration Engineer

About Shopflo

⚡At Shopflo, were trying to change the way the world shops. We are a highgrowth fintech startup building a checkout stack for ecommerce. We started with the vision to help newage merchants transform the way they sell to and engage with customers online, while making shopping smarter and completely hasslefree for the shoppers.

Who are we?

Shopflo was started by three cofounders: Ankit (exIIT Kharagpur, Oracle, Gupshup), Ishan (exIIT Bombay, Parthenon, Elevation Capital), and Priy (exIIT Madras, McKinsey, Elevation Capital).

We are a team of 30 people now (with team members joining from Livspace, Gupshup, Zilingo, Setu etc.). This is a highimpact, critical role to craft the future roadmap of the organisation. We have closed our first seed round at $2.6M with Tiger Global, TQ and Better. And we’re just getting started!

Responsibilities

• Own and Manage the client integration and onboarding process including guiding client tech team through the integration process
• Reduce Time to Revenue Recognition and provide customers with a fast and effective onboarding experience
• Provide technical support and advice to customers and partners regarding implementation, customization, deployment, and optimization of Shopflo’s suite of products
• Provide highquality support service to our customers and partners, minimising their efforts and resolving their technical queries with best support experience.
• Collect information from callers and ensure that tickets are promptly and accurately documented in the internal ticketing system.
• Update the status of issues cases to clients promptly

• You should apply if you have:

  
  

  • Good technical knowledge to help clients make appropriate customizations.
  • 1+ years of experience working in a customer facing role.
  • Agility and ability to adapt quickly to changing requirements, scope and priorities.
  • Familiarity with SAAS is a plus
  • Knowledge of HTML, CSS, Javascript is a must
  • Experience in Front End Web Development is a plus
  • Experience in JIRA, Zendesk or similar ticketing tools is a plus
  • Since this will be a client facing role, excellent communication and interpersonal skills are a must
  • Documentation of Integration Processes and Best Practices