IT Service Desk

Staff4Me is seeking a dedicated IT Service Desk professional to join our dynamic team. In this role, you will provide vital support to our users by diagnosing and resolving technical issues, maintaining a high standard of service across various platforms. You will act as the first point of contact for ITrelated queries and help create a seamless IT experience for our staff and clients.

Key Responsibilities

• Provide exceptional customer service by responding to internal and external IT inquiries in a timely manner.
• Troubleshoot and resolve ITrelated issues using strong problemsolving skills.
• Document all support requests and resolutions in the ticketing system to ensure accurate tracking.
• Assist users with hardware setup and configuration, including desktops, laptops, and peripherals.
• Install and configure software applications, ensuring compliance with licensing requirements.
• Collaborate with other IT teams to escalate complex issues and improve service delivery.
• Stay current with IT trends to provide informed support and suggest improvements.

• Requirements

  • Proven experience in an IT support or Service Desk role; a minimum of 2 years preferred.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Excellent communication skills, both verbal and written.
  • Proficient in using ticketing systems and remote administration tools.
  • Ability to work effectively in a fastpaced environment.
  • Strong organizational skills and attention to detail.
  • CompTIA A+, Network+, or equivalent certifications are a plus.

  • Benefits

    35,000 basic salary

    Competitive salary and benefits package.

    Opportunity for growth and career development.

    Training and support to enhance technical and customer service skills.

    Work in a dynamic and multicultural environment.