Manager, Sales Training & Client Experience

Job Details

Salary Range: $87000.00 $105000.00 Salaryyear

Description

About Lovesac

We are a youngatheart, fastgrowing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and deliveredrighttoyourdoorable, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloudlike comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

About the Role
The Sales Training & Client Experience Manger plays a critical role in driving field performance through designing and implementing immersive learning programs that translate into results. This person will be responsible for delivering highimpact training programs that enhance selling behaviors, elevate the client experience, and build longterm customer loyalty across our showrooms and specialty retail partners.
We are seeking a seasoned retail leader who has strong sales and selling experience, someone who started as a topperforming sales associate and grew into a leadership or training role by mastering both selling and coaching. This individual must be a proven sales leader, learning strategist, facilitator, and program builder who understands the art and science of transferring skills in a customerfirst retail environment.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT.

Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

Training Strategy & Instructional Design

• Design and implement innovative advanced selling skills programs focused on a relationshipdriven, clienteling approach that is tailored to support extended sales journeys, enhancing conversion rates, increasing average order value (AOV), and driving quotetosale success.
• Develop training initiatives to ensure retail teams deliver consistent, highquality customer experiences across all touchpoints, from product demonstrations to postpurchase care.
• Equip teams to articulate the unique value of Lovesac products and integrate emerging trends into the customer engagement process.
• Support the integration of new product innovations, services, and sales strategies into training programs to support successful launches and adoption.
• Pilot, test, and refine training initiatives using insights and performance data to ensure maximum ROI and scalability.
• Regularly assess the effectiveness of training programs through KPIs and field feedback, iterating quickly to optimize results.
• Partner with external vendors, including trainers, instructional designers, and content developers, to deliver highquality training solutions that meet business needs.

• Sales Coaching & Skill Transfer

  • Coach showroom leaders and associates on advanced selling skills, clienteling, and customer engagement.
  • Lead design of digital learning programs and facilitate field development programs that inspire performance and build confidence.
  • Serve as a subject matter expert on customer journey best practices, integrating tools and behaviors that drive sales, conversion, and client retention.
  • Represent Lovesac as a thought leader in sales training and development, continuously evolving strategies based on industry trends and internal insights.

  • Client Experience & Loyalty

    • Build and launch initiatives focused on deepening customer relationships, loyalty, and increasing consumer lifetime value.
    • Partner with crossfunctional teams in Retail, Operations, Marketing, Customer Service, and Product Development to align training programs with companywide goals and scale a strong clienteling program and CRM integration strategy.
    • Train field teams on building and maintaining a highvalue client base through consistent outreach, followup, and delivering service excellence.

    • Program Measurement & Continuous Development

      • Act as a strategic partner to regional and showroom leadership, translating business priorities into learning solutions.
      • Establish and monitor KPls for all training programs, providing actionable insights to leadership to demonstrate impact and identify opportunities for improvement.
      • Continuously evaluate and optimize training programs based on performance data, team feedback, and emerging business needs.
      • Travel to showroom locations regularly to provide realtime coaching, support, and learning reinforcement.
      • Leverage field experience and data to make recommendations that support sales growth, customer loyalty, and team development.
      • Stay informed on industry trends, integrating best practices and forwardthinking solutions into Lovesacs training strategy.
      • Perform any other reasonable duties for this role as requested by management.

      • Who you Are:

        Our Lovesac Values:

        • Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters
        • TableStake Values: Willing to Sweep Floors, Grit, Positive, SelfAware, SelfStarting, Insatiable Learners, Transparency, CustomerCentric

        • Our Lovesac Core Competencies:

          • Builds Customer Centricity
          • Drives Remarkable Results
          • Collaborates Effectively
          • Makes Good Decisions
          • Demonstrates SelfAwareness

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            Requirements

            • Bachelor’s Degree required.
            • 7+ years of progressive retail experience, ideally in homefurniture or highly consultation driven retail environments.
            • Proven history as a topperforming sales associate or leader, with recognition for exceeding goals and driving business results.
            • 3+ years in a training, learning & development, or sales enablement role with a focus on sales, service, and clienteling.
            • Strong experience in instructional design and facilitation, with the ability to create compelling training content and programs that yield results.
            • Expertise in designing training programs to support consultative sales techniques and enhance the customer experience in a hightouch retail setting.
            • Exceptional coaching and communication skills, with a passion for unlocking potential in others.
            • Deep understanding of training technologies, including LMS platforms, ARVR tools, and CRM systems, with a focus on delivering impactful digital and inperson learning experiences.
            • Comfortable in a fastpaced, agile, and collaborative environment; selfstarter with strong followthrough.
            • Strong ability to partner with crossfunctional teams and collaborate stakeholders across all levels of the organization.
            • Proven ability to measure and report on training effectiveness using datadriven insights.
            • Proficiency in using LMS platforms, training delivery tools, and Microsoft OfficeGoogle Workspace
            • Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
            • Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for store visits, meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings, vendor visits).
            • Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

            • Full Time Benefits*

              • Financial Benefits: Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools.
              • Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, LifeAD&D, Short Term and LongTerm Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
              • Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.
              • Pet Insurance and generous Associate Discounts.

              • *Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.

                Associate pay will vary based on factors such as qualifications, experience, skill level and competencies.

                Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including genderrelated identity, gender nonconformity),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

                NonNew York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.

                Lovesac participates in EVerify as required by law. Immigration sponsorship is not available for this role.

                Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: Accommodations@lovesac.com.