QA Documentation and Training Specialist - Commercial Lines P&C Insurance (Remote)

Company:

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive at McGriff, a division of Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

This is a 100% remote position. Ideally the successful candidate will be located in the Midwestern, Central or Eastern part of the United States.

This person will be part of the McGriff Quality Assurance team responsible for writing, updating and training the standard operating procedures of McGriff's personal lines property and casualty insurance division.

Job Description:

• Writing, Updating and Training Standard Operating Procedures
• Upholding quality standards by ensuring that process and product output meet regulatory and internal control requirements, tracking quality metrics, recommending improvements, and guiding the business on quality control issues.
• Analyze feedback, propose suggested actions, create reporting and presentations relating to ad-hoc reporting. 
• Drives operational support of management teams and processes for continuous improvement of efficiency and quality within the team.
• Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives.
• Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets.
• Disseminates information to and coordinate projects, leveraging best practices to achieve operational excellence.
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Previous experience writing Standard Operating Procedures and Training Material.
• 3 – 5 Years previous experience within the P&C Insurance industry with an emphasis in Commercial Lines.
• Sagitta/Imageright Experience a Plus.
• Must have advanced Word and Microsoft Excel skills, good grammar, spelling, proofreading skills, and attention to detail.
• Must have strong organizational,  communication and training skills.
• Must be able to work independently following a brief period of specific technical training.