German + English Customer Care Specialist (Remote Bosnia and Herzegovina, Croatia, Serbia)

We’re growing and hiring German + Englishspeaking Customer Care Specialists to join several dedicated support teams, each servicing a different techdriven platform in industries like sustainable energy, fintech & digital investing, and smart parking solutions.

Whether you’re passionate about green technology, crypto investing or mobility services, you’ll join a focused team that values quality support, continuous learning, and real connection with users.

What You’ll Be Doing

• Deliver thoughtful, userfriendly support via email, chat, and phone, depending on the platform

• • Assist Germanand Englishspeaking users with everything from billing to troubleshooting, account access, or platform navigation

  • • Build deep platform knowledge and contribute to FAQ updates or internal documentation as needed

    • • Maintain accurate, helpful records in support systems and flag recurring issues to product or operations teams

      • • Be part of a dedicated project team, focused on providing excellent support within a clearly defined scope

        • What Makes You a Fantastic Fit

          • Fluent in German (native or nearnative level) with a solid English knowledge (B1 or higher), written and spoken

          • • Based in Croatia, Serbia or Bosnia and Herzegovina

            • • Comfortable with digital tools and quick to learn new digital platforms

              • • Strong problemsolving abilities and attention to detail

                • • Empathetic communicator able to put themselves in other’s shoes and communicate with ease

                  • • Customer service experience is desirable, but not mandatory
                      

                    • What You Can Expect

                      • An employer that cares about your work experience

                      • A stable and competitive income

                      • Monday–Friday regular work hours for a great worklife balance

                      • • An option to work from the comfort of home anywhere in Bosnia and Herzegovina, Croatia and Serbia

                        • • Additional vacation days based on tenure

                          • • An opportunity to grow and develop in your career

                            • • MultiSport membership option (currently in Croatia only due to program availability)

                              • • A truly great team by your side with a transparent and open work culture
                                  

                                • Sounds good? We cant wait to meet you.