Strong process knowledge in workforce administration.
Experience in managing multiple design projects.
Excellent communication and client management skills.
Proficiency with HR systems like Oracle HCM, Taleo, SuccessFactors.
Requirements:
Respond to client queries and escalations via multiple channels.
Process and support HR transactions and activities.
Organize knowledge sharing and update process documentation.
Liaise with third parties and develop team members.
Job description
Must Have Good to Have
Strong process knowledge in workforce administration
Strong project management skills applied in a businesscorporate environment
Experience in managing multiple design project
Strong client management and team management skills
Experience of managing employee life cycle activities like personaljobpay changes, HR documentation, New hireonboarding, transfers, leave & absences, promotions, relocations, separations, etc.
System data entry experience (Oracle HCM, Taleo, SuccessFactors, etc.)
Handle employee requests according to the project deadlines Handle complex problems raised by client and provide solution
Handle client communication and client Reporting
Excellent job organization and time management skills
Attention to details and very good analytical skills;
Good communication skills
Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members
Role and Responsibilities:
Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
Provide clarification of HR policies and procedures
Manage assigned part of the process according to Capgemini methodology andor agreed transition plan
Organize knowledge sharing sessions both within the team and cross teams
Update all required process documentation (process maps and procedures) and other documentation within agreed time frames on the defined support tool
Liaison with third parties, vendors and multiple stake holders
Resolving errors, escalations and issues on time
Develop, mentor, and coach junior team members
Develop process excellence in Operation activities
Ensuring quality and timeliness of work
Focused, diligent, high on quality and timeliness are the basic requirements for the role
Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.
Exhibit strong problemsolving and business acumen skills.
Demonstrate advanced proficiency in written and verbal communication skills
