Offer summary

Qualifications:

Strong process knowledge in workforce administration., Experience in managing multiple design projects., Excellent communication and client management skills., Proficiency with HR systems like Oracle HCM, Taleo, SuccessFactors..

Key responsibilities:

Respond to client queries and escalations via multiple channels.

Process and support HR transactions and activities.

Organize knowledge sharing and update process documentation.

Liaise with third parties and develop team members.

Job description

Must Have Good to Have
 Strong process knowledge in workforce administration
 Strong project management skills applied in a businesscorporate environment
 Experience in managing multiple design project
 Strong client management and team management skills
 Experience of managing employee life cycle activities like personaljobpay changes, HR documentation, New hireonboarding, transfers, leave & absences, promotions, relocations, separations, etc.
 System data entry experience (Oracle HCM, Taleo, SuccessFactors, etc.)
 Handle employee requests according to the project deadlines Handle complex problems raised by client and provide solution
 Handle client communication and client Reporting
 Excellent job organization and time management skills
 Attention to details and very good analytical skills;
 Good communication skills
 Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

Role and Responsibilities:
 Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
 Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
 Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
 Provide clarification of HR policies and procedures
 Manage assigned part of the process according to Capgemini methodology andor agreed transition plan
 Organize knowledge sharing sessions both within the team and cross teams
 Update all required process documentation (process maps and procedures) and other documentation within agreed time frames on the defined support tool
 Liaison with third parties, vendors and multiple stake holders
 Resolving errors, escalations and issues on time
 Develop, mentor, and coach junior team members
 Develop process excellence in Operation activities
 Ensuring quality and timeliness of work
 Focused, diligent, high on quality and timeliness are the basic requirements for the role
 Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.
 Exhibit strong problemsolving and business acumen skills.
 Demonstrate advanced proficiency in written and verbal communication skills