Good communication skills and hospitality experience.
Experience with hotel reservation software.
Educational background in hospitality or related field preferred.
Ability to handle various situations professionally.
Requirements:
Register guests and manage check-in/check-out processes.
Manage reservations via online and phone channels.
Provide information about hotel services, rates, and amenities.
Respond to guest complaints and coordinate with housekeeping.
Job description
We are looking for a FRONT OFFICE ASSISTANT (CANADA) to serve as our guests’ first point of contact and manage all aspects of their accommodation.
FRONT OFFICE ASSISTANT responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
KEY RESPONSIBILITIES
Perform all checkin and checkout tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
