Proven experience as a Desktop Support or Technical Support Engineer.
Familiarity with Windows, Linux, and Mac OS environments.
Knowledge of network security, anti-virus programs, and peripherals like printers and scanners.
Bachelor's degree in Computer Science or a related field.
Requirements:
Assist users with hardware, software, and networking issues.
Guide customers through installation and troubleshooting processes.
Record technical issues and escalate unresolved problems.
Follow up with clients to ensure system functionality.
Job description
Job Description
We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
If you’re computersavvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problemsolving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, stepbystep instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Requirements and skills
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Handson experience with WindowsLinuxMac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and antivirus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problemsolving and multitasking skills
Customeroriented attitude
BSc in Computer Science or relevant field
Who will NOT fit in:
You are an individual rock star performer and not a team player
You feel that ownership of a franchisee account from the start of onboarding to ongoing support.
You do not enjoy continuous feedback and learning
You feel like a victim in every challenge raised by customers or partners
You love blaming others instead of seeking help to get the job done when it matters
You are afraid to raise challenges at work even if its your senior
You feel daily standups, weekly reviews and course correction are too much pressure
You didnt like to plan your work on dailyweeklymonthlyyearly basis and execute
