The Store Manager plans and directs the daytoday operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.
Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.
May require a bachelors degree or its equivalent at least 5 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others. Typically reports to top management. The successful candidate will maintain and adjust operations to stay within the corporate budget and make any changes necessary to sustain the projected profit margin for each quarter.
Role and Responsibility :
Complete store operational requirements by scheduling and assigning employees; following up on work results
Maintain store staff by recruiting, selecting, orienting and training employees
Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
Prepare annual budget for store, schedule expenditures of store analyze variances; initiate corrective actions and report to management team
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Ensure availability of medicine & FMCG Goods and maintaining inventory according to sales and customer demand.
Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
Secure merchandise by view and observation of customer & staff movement & security systems and measures
Protect employees and customers by providing a safe and clean store environment
Maintain the stability and reputation of the store by complying with legal requirements
Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
Contribute to team effort by accomplishing related results as needed
Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
Provide training to improve the knowledge base of the staff and utilize crosstraining methods to maintain productivity when employees are absent
Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
Manage all controllable costs to keep operations profitable
Manage stock levels and make key decisions about stock control
Analyze sales figures and forecast future sales
Analyze and interpret trends to facilitate planning
Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
Ensure standards for quality, customer service and health and safety are met
Respond to customer complaints and comments
Organize special promotions, displays and events
Update colleagues on business performance, new initiatives and other pertinent issues
Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
Promote the organization locally by liaising with local hospital, clinics and the community in general
